Associate Customer Claims Analyst

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

Responsibilities

• Responsible to apply account credits and payment on customer claims following claim review and validation of documents
• Review results of account reconciliation, on a monthly, quarterly and yearly basis to analyze trends related to safety and monitor non-safety claims
• Identify discrepancies with transactions, escalate for review to respective departments and notify customers to respond or resubmit claim
• Research claim history to validate claim amount by matching the backup documentation provided
• Full responsibility on customer claims for payment
• Analyze monthly, quarterly and yearly trends related to safety and non-safety claims
• Able to reconcile/analyzing/monitoring claims and resolve related issues/problems
• Good written/communication/reporting skill
• Responsible for customer's credit memo eligibility upon credit request- check duplication claim, over claim and invalid claim
• Responsible to check and process daily claim submitted by Customer, Sales, Collection and other related department to follow up timely matter
• Able to understand & interpret documentation and research system skill (GERP, Sales Portal, EDW)
• Able to communicate internal/external to resolve any issues and problem

Qualifications

• Bachelors Degree
• Bilingual in English and Korean
• Good written/communication/reporting skill
• Knowledge of Microsoft office (Excel/power point/word- Intermediate level)
• Able to reconcile/analyzing/monitoring claims and resolve related issues/problems
• Able to work in team environment
• Require over time if needed

Benefits Offered Full-Time Employees:

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:

• Eligible for the relevant benefit programs offered through our partner agencies.

Privacy Notice to California Applicants

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.