Strategic Systems Analyst

About You

You're naturally curious and unafraid to challenge assumptions. You think in systems and processes, not silos, connecting business outcomes to technical solutions. You thrive on simplifying complexity, challenging and coaching others, and finding better ways to get work done through data and automation. You see repetitive manual work as a problem to solve, not accept. You enjoy exploring root causes and designing solutions that deliver measurable value, not just documenting what stakeholders request.

About the Role

The Systems Analyst is a hands-on problem solver and player-coach who bridges business goals and technical execution. This role blends analytical rigor, systems thinking, and solution leadership while owning outcomes from discovery through delivery.

The Analyst will lead analytical discovery and own the end-to-end success of solutions, from requirements through post-deployment validation. This hybrid position emphasizes analytical thinking, structured communication, and collaboration between technical and non-technical teams to deliver solutions aligned with corporate objectives.

The Analyst will act as a connector between stakeholders and development teams, focusing on requirements management, user story development, backlog support, and solution validation while contributing to strategic technology initiatives.

How you'll make an impact

Analysis & Solution Design

• Gather and document business requirements in close collaboration with stakeholders
• Challenge assumptions, explore root causes, and propose alternative solutions using structured analysis frameworks (e.g., 5 Whys, Fishbone, etc.)
• Create, refine, and manage user stories and product backlog items
• Conduct cost/benefit analysis and support solution scoping efforts
• Participate in sprint planning and review meetings to ensure clear alignment with objectives
• Design and prototype business process improvements and data-driven solutions, leveraging automation where feasible.
• Own acceptance criteria, create test scenarios, and lead UAT to ensure deliverables meet business value targets
• Collaborate with development teams to ensure technical feasibility and implementation accuracy
• Coach and mentor BAs; facilitate discovery workshops that drive clarity, innovation, and desired business outcomes

Stakeholder Engagement & Communication

• Serve as the primary liaison between business stakeholders and technical team
• Facilitate workshops and discussions to align on objectives and clarify expectations
• Ensure that project goals are well-understood and clearly communicated across teams
• Co-own QA validation, ensuring business needs are fully met before sign-off
• Support documentation efforts including user stories, workflows, and project notes

Project & Strategic Support

• Assist in backlog grooming to align deliverables with company goals and departmental priorities
• Continuously assess how features deliver measurable business impact and recommend prioritization improvements
• Support strategic initiatives led by the Director of Business Technology and Application Development Group
• Identify potential risks and issues during solution development and coordinate mitigation strategies
• Provide training and end-user support to promote successful adoption of delivered solutions

Skills you'll need

• Bachelor's degree in Business, Information Technology, Engineering, or a related analytical discipline
• 5+ years of experience in business systems design, process improvement, product management, or data-driven analysis (not limited to traditional BA roles)
• Strong experience in requirements gathering, documentation, and stakeholder communication
• Strong analytical and problem-solving skills
• Adept at driving insight through disciplined questioning and strategic problem definition
• Ability to communicate clearly across business and technical audiences

Here's what will set you apart

• Familiarity with risk identification and issue management
• Strong organizational and documentation skills
• Experience supporting enterprise-level or strategic technology initiatives
• Competency in end-user training and support delivery
• Knowledge of BPMN (Business Process Model and Notation) for modeling workflows and systems
• Experience working in Agile or iterative development environments
• Proficiency in SQL for querying and analyzing data
• Experience managing product backlogs and supporting iterative development cycles
• Experience identifying and implementing process automation to reduce administrative burden (e.g., Power Automate, Python scripting, RPA tools, or workflow automation platforms)

The Rewards

• Employee Stock Ownership Plan (ESOP)
• 401(K) Match
• Competitive Pay
• Medical, Dental and Vision Insurance Package
• Employer Paid Life Insurance
• Paid Time Off and Holiday Pay
• Career Development Opportunities

About AWC

As employee-owners, we strive to do more than just complete tasks; we seek to develop fulfilling careers by pushing ourselves and questioning the status quo. We embrace innovative and creative methods to expand our expertise while providing genuine value to our customers and technology partners. We strategically partner with the world's most-recognized brands to help engineering, reliability, and maintenance teams solve problems effectively. As experts in our partners' technologies, we are well-equipped to properly size, select, configure, and support each. It is our goal to serve you with the best combination of caring experts and innovative solutions from our partners.

How We Win Together

We are committed to solving customer problems and are looking for team members that want to be a trusted resource to those looking for a partner who out-knows, out-cares, and out-serves everyone else. Every day, we strive to deliver on our mission to empower people to make the greatest positive impact for the communities and families we serve together. Our Winning Together culture starts with a shared commitment to building an environment of inclusiveness, trust, and mutual respect. We know that when people like you are safe to pursue your passions, to learn, to serve, and to share in the rewards from our combined efforts, then we are winning together.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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