Ice Operations Manager

ICE OPERATIONS MANAGER - McCormick Tribune Ice Rink in Millennium Park

Sports Facilities Management, LLC

LOCATION: Chicago, IL

DEPARTMENT: OPERATIONS

REPORTS TO: GENERAL MANAGER

STATUS: SEASONAL FULL-TIME (EXEMPT)

ABOUT THE COMPANY

McCormick Tribune Ice Rink in Millennium Park is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Chicago, IL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

McCormick Tribune Ice Rink in Millennium Park is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY

The Ice Operations Manager will be responsible for the overall management and maintenance of the facility. This position provides direction, training and development opportunities to front-line supervisors and part-time staff. This role will work closely with outside leaders to successfully accomplish these responsibilities.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Oversees front-line managers/supervisors to ensure compliance with SFM policies and additional applicable laws
• Supervise and coordinate daily operations of the ice venue, including ice maintenance, scheduling, and facility management
• Trains and develops ice resurfacer operators to ensure safe and clean ice cuts
• Ensure the ice surface is properly maintained, including ice resurfacing, checking for quality, and addressing any issues promptly
• Oversee the setup and teardown of events, including hockey games, public skating sessions, and private rentals
• Oversee effective communications with event or rental owners pre and post event
• Participates in planning/strategic meetings
• Assists with labor law compliance and adherence
• Be on-site as needed and take responsibility for the various aspects of managing personnel and production
• Builds an overall understanding of the rental agreements in the company portfolio, their operational aims, and their revenue streams
• Ensures all guidelines are being met pertaining to health & safety, quality control, expense management, security, procedures, and facility maintenance
• Conduct regular inspections of the facility to ensure cleanliness, safety, and compliance with health and safety regulations
• Coordinate with maintenance staff to address any repairs or upgrades needed for the facility and equipment
• Oversees proper cash handling procedures
• Assist with venue sales and business development
• Supports hiring, training, and education of staff on proper safety procedures
• Monitors team schedule
• Assists in developing and managing budgets, and exercises control in expense management and facility maintenance
• Promotes company culture and expectations to staff
• Contributes to Facility Business Plan and execution
• Gives final operational approval for rentals
• Oversees proper reporting of inventory
• Serves as MOD as needed
• All additional tasks assigned by management

MINIMUM QUALIFICATIONS:

• 3-5 years of experience as an ice resurfacer operator required
• 3-5 years of experience in a leadership role in operational management required
• 1 or more years of facility maintenance experience preferred
• CIT Certification preferred
• Must have excellent interpersonal, project management and problem-solving skills
• Must be a team player
• Must have excellent verbal and written communication skills
• Must have excellent computer skills, including Word, Excel, PowerPoint, etc.
• Must be able to work flexible schedules including weekends, nights, and holidays
• Well organized, efficient, flexible, and able to meet deadlines
• Able to cope with many tasks at once and work to tight schedules

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Will be required to sit or stand for extended periods of time
• Must be able to lift 50 pounds waist high
• Must be able to work in cold and inclement weather for prolonged periods of time
• May be required to squat, stoop or bend