Consumer Banking Business Control Executive- Financial Center Channel

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us
 

Job Description:
This job is responsible for leading a function dedicated to designing a strategy to drive internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include ensuring capabilities are in place to drive the day-to-day execution of the Operational Risk Management Framework, including the implementation of LOB and ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include providing oversight and establishing effective quality assurance and control processes.

The Consumer Banking Business Control Executive role is responsible for managing the Operations Business Control team for the Financial Center Channel. The role will implement and govern Consumer Banking control programs in order to drive adherence to enterprise standards including: PRC/Single Process Inventory, Issues Management, Quality Assurance/Testing, RCSA, Operational Loss Reporting & Oversight, and Change Management.  In addition, the leader will deploy continuous improvements and ensure sustainability of business controls for policy, procedure, law, rule and regulatory adherence, including oversight of the Operations Management Process (OMP) and Knowledge Assessment Program (KAP) for all FC Sales & Operations processes and roles covered by the programs. Leader will work closely with SCCS and Cross-Consumer Controls teams to ensure consistency and alignment of programs administered on behalf of the Financial Center Channel.  

Responsibilities:

• Engages with stakeholders to identify issues and control improvements for remediation and ensures issue resolution
• Acts as an ambassador of the risk culture, monitoring and reporting on the Line of Business or Enterprise Control Function's Operational Risk Profile
• Oversees the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Oversees the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Oversees all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Breaks down barriers to create a more inclusive environment that supports company Great Place to Work goals.
• Manager of Process & Data: Challenges end-to-end process efficiency and effectiveness, champion data driven decision-making and removes obstacles to optimize operations.
• Enterprise Advocate & Communicator: Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success.
• Risk Manager: Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organization.
• People Manager & Coach: Coaches to sustain and elevates organizational performance while differentiating to ensure pay for performance.
• Financial Steward: Efficiently allocates and manages resources across the organization to drive short and long term profitability.
• Enterprise Talent Leader: Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs.
• Driver of Business Outcomes: Mobilizes organizational resources to deliver the full range of the bank's capabilities to meet client needs and to gain competitive advantage.

Required Qualifications:

• 10+ years of work experience including at least 7 years leading a team, with a track record of managing and inspiring people to achieve their maximum potential
• 5+ years of work experience in Risk, Compliance, Audit, Business Control or other comparable control function role
• Experience with Regulatory Exams, Audit Exams and Risk Assessments
• Strong managerial experience within a multiple location business
• Deep knowledge of the Consumer Banking business (min of 5 years work experience in the Consumer Banking business or support organizations)
• Strong understanding of business processes and controls
• Proven ability to build and maintain relationships with business leaders and partners
• Demonstrated strong verbal and written communication skills; ability to present and explain technical related concepts to non-technical audiences
• Proven ability to deliver sustained business results
• Problem-solving mind-set

Desired Qualifications:

• Master's degree with compensating experience
• Statistical process control experience, such as Six Sigma greenbelt or blackbelt certification
• Champions change and operational excellence
• Experience in process management and process design
• Collaborates effectively to get things done, building and nurturing strong relationships
• Thinks strategically and applies critical thinking to identify and solve problems
• Influences and navigates stakeholders effectively
• Is exceptional at problem-solving, issue resolution and time management
• Demonstrates strong listening, communication and presentation skills

Skills:

• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Problem Solving
• Quality Assurance

 It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil ​liability.​   ​  The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC, Safe Act/Loan Originators

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - CA - San Jose - 50 W SAN FERNANDO ST (CA3805), US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NY - New York Ave Of The Americas - Two Bryant Park (NY1540), US - WA - Seattle TH Ave - FIFTH AVENUE PLAZA (WA1501)Pay and benefits informationPay range$160, $239,200.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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