CAPS Mental Health Clerk

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Closing Date:

11/15/2025

Type of Position:

Clinical Services

Workstudy Position:

No

Job Type:

Regular

Work Shift:

Day Shift (United States of America)

Sponsorship Available:

No

Institution Name:

University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation's top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation's strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas ) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.

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Department:

Counseling and Psychological Services Administrative Support

Department's Website:

Summary of Job Duties:

The CAPS Mental Health Clerk serves as a member of the clinical and administrative teams (Front Office) of Counseling and Psychological Services (CAPS) and is supervised by the Office Manager. This position performs receptionist, clerical, and other administrative tasks in order to effectively serve the mental health needs of students at the University of Arkansas. Additionally, responsible for verifying documentation prior to processing. Assisting clients with CAPS resources, answering calls and providing customer service. Attention to detail and adhere to confidentiality policy regarding clients. This position is governed by state and federal laws and agency/institution policy.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Qualifications:

Minimum Qualifications:

• The formal education equivalent of a high school diploma
• Customer service experience

Preferred Qualifications :

• Experience as a patient care representative
• At least two years of experience in healthcare/mental health/behavioral health or a related field
• Experience on a college or university campus
• Experience working in a setting requiring a high degree of confidentiality
• Experience multi-tasking and performing well under high pressure situations
• Bilingual

Knowledge, Skills & Abilities (KSAs):

• Knowledge of the principles and practices of mathematics and statistics
• Knowledge of research and analysis techniques and methods
• Knowledge of work-related subject area Knowledge of computers and software applications
• Ability to prepare, present, and review oral and written information and reports
• Ability to research and analyze related work program information
• Ability to develop, recommend, interpret, and apply policies and procedures
• Ability to analyze financial records and prepare reports
• Ability to plan, organize, and direct the work of others

Additional Information:

Salary Information:

$36,300 (commensurate with education and experience)

Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status

Recruitment Contact Information:

Elaine Dickey,

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Special Instructions to Applicants:

Pre-employment Screening Requirements:

Criminal Background Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Talking

Frequent Physical Activity:

N/A

Occasional Physical Activity:

N/A

Benefits Eligible:

Yes

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