Information Technology Administrator

SUMMARY:

The IT Administrator will be responsible for maintaining and supporting the company's technology infrastructure, including servers, networks, desktop systems, and software platforms. This individual will work closely with other departments to ensure optimal system performance, user support, and compliance with data security standards in a highly regulated environment.

DUTIES AND RESPONSIBILITIES:

• Monitor and maintain company networks, servers, security systems, and hardware.

• Provide technical support and training to employees across all departments.

• Install, configure, and troubleshoot hardware and software on desktops, laptops, and mobile devices.

• Manage user accounts, permissions, and system access through Active Directory, Cloud, Microsoft 365, and other platforms.

• Assist with the maintenance of ERP, inventory, and document management systems used in medical device manufacturing.

• Ensure systems backups and disaster recovery protocols are executed regularly and effectively.

• Work with vendors to procure IT equipment and resolve technical issues.

• Support IT audits and compliance with FDA, HIPAA, and other industry regulations.

• Maintain up-to-date documentation of system configurations, procedures, and support logs.

QUALIFICATIONS:

Minimum Required:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.

• Minimum 2 years of experience in an IT support or administration role, preferably in a healthcare, manufacturing, or regulated industry.

• Strong knowledge of Windows operating systems, Microsoft 365, Active Directory and Cloud systems, and networking fundamentals.

• Experience with firewalls, VPNs, antivirus, and cybersecurity tools.

• Familiarity with data privacy and compliance requirements (e.g., HIPAA, FDA 21 CFR Part 11) is a plus.

• HIPAA compliant certifications such as Certified Information Privacy Professional (CIPP) or Certified in Healthcare Privacy & Security (CHPS) is a plus.

• Excellent problem-solving, communication, and organizational skills.

• Ability to work independently and manage multiple priorities in a fast-paced environment.

• IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.

COMPETENCIES:

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand

• Continually required to walk

• Frequently required to sit

• Frequently required to talk or hear

• Occasional exposure to bloodborne and airborne pathogens or infectious materials along with occasional exposure to cadaveric specimens.