Field Service Advisor

Reports to: Randy McGowan Director of Commercial Quality & Service

Position Title: Field Service Advisor – Data Center Cooling

About Nortek Air Solutions

Nortek Data Center Cooling is a Madison Industries company. Madison Industries is one of the largest and most successful privately held companies in the world and has a robust portfolio of indoor air quality solutions. Madison builds entrepreneurially driven, branded market leaders that are committed to making the world safer, healthier and more productive by creating innovative solutions that deliver outstanding customer value.

At Nortek Data Center Cooling, we're shaping the future by Creating a Better Tomorrow Every Day We are a premier HVAC company offering energy efficient and sustainable products and solutions that exceed customer expectations through our employees' commitment to quality, customer experience and operational excellence.

Position Summary:

As our Field Service Advisor – Data Center Service, you will work with commissioning and service related issues for our data center product lines. Provide service, training, guidance, and technical expertise to field service technicians and clients.

Position Key Attributes:

• Ability to personally live safe and hold themselves and other team members accountable by having their back in support of our Safety core value.
• Has integrity, works transparently and recognized for treating others with respect.
• Takes accountability to create and execute solutions that deliver desired results and can "own it" in a Performance Driven Culture.
• Works collaboratively as one team in a Teamwork culture.
• Enjoys embracing and igniting change as a catalyst for improvement.
• A "builder" who is comfortable in a continuous improvement culture.
• Can thrive in a "legacy now" culture in which we strive to do the right thing for the company today, even if it is the hard thing, and leave behind a stronger company for the next generation of employees.
• Position can be based at any US location

Position Responsibilities:

• Provide commissioning or service training and support for mechanical and electrical equipment associated with Data Center Cooling projects.
• Support and provide owner training sessions based on various client requirements and schedules.
• Demonstrate experience in managing challenging jobs with the objective to mitigate the impact on customer's building/experience while also minimizing the financial burden on the company. This requires working with multiple entities on a job – building owners, general and mechanical contractors, engineers, and local servicing contractors.
• Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance.
• Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor.
• May advise management regarding customer satisfaction, product performance, and suggestions for product improvements.
• May lead commissioning activities or work to support new lead commissioning technicians as they develop into their roles.

Position Qualifications

Requirements:

• High school diploma or equivalent
• Three to five years' experience in installation, maintenance, and troubleshooting; HVAC servicing or similar electromechanical experience preferred
• Ability to travel to various job sites for equipment related service work.
• Ability to serve on an on-call service rotation
• Superior analytical skills and attention to detail
• Ability to read and interpret blueprints, plans, and manuals
• Ability to stay on project through root cause analysis
• Excellent customer service skills with desire to exceed internal and external customer expectations
• Ability to work independently in a timely manner, ensuring job is completed correctly with outside technicians and ability to follow up on parts delivery.

Preferred:

• Trade/technical school or certification a plus
• Product experience with industrial HVAC equipment or similar electromechanical products preferred
• Strong experience in Microsoft Excel and Word
• Intermediate experience with commercial projects
• Building automation experience a plus

To apply, please visit our career site at

Nortek Air Management and its divisions offer a comprehensive compensation and benefits package. To learn more about Nortek Air Solutions, please visit our company website at

Nortek Air Solutions and Nortek Global HVAC are equal opportunity employers and do not unlawfully discriminate against any applicant on the basis of race, color, religion, sex national origin, age disability, sexual orientation, or any other class protected by federal or state law.