Current jobs related to Senior Client Support Associate - Remote, Oregon - Ryan Specialty

  • Client Support Associate

    2 weeks ago

    Remote, Oregon, United States Cohere Health Full time

    Opportunity Overview:We are seeking a Client Support Associate - L1 to join our CX Department. In this role, you will provide front line assistance to clients by troubleshooting issues, answering inquiries and ensuring each interaction is resolved efficiently . You'll partner closely with technical and business teams and clients to support overall...

  • Associate Project Manager, Client Services

    1 week ago

    Remote, Oregon, United States Lighthouse Document Technologies Inc. Full time

    What is special about Lighthouse?Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation...

  • Client Service Associate

    5 days ago

    Remote, Oregon, United States Reshape Wealth Full time

    Client Service Associate (CSA) – Remote & to $90K - Growing Wealth Management FirmWe're looking for a dependable and proactive Client Service Associate (CSA) to support a high-performing financial services firm with client service and internal process management. This is a fully remote opportunity that offers structure, autonomy, and the chance to...

  • Client Service Associate

    23 hours ago

    Remote, Oregon, United States Creative Nails By Nguyen, LLC Full time

    Position SummaryThe Client Service Associate provides high-quality, non-advice support to clients and the advisory team. This role is responsible for maintaining client records, preparing and processing custodian and firm paperwork, supporting client transactions and asset transfers, coordinating client meetings, and preparing standard reports and...

  • Travel Client Support Specialist

    1 day ago

    Remote, Oregon, United States Xperience Xscape Travels Full time

    Job Description:As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving...

  • Workday Senior Project Associate

    24 hours ago

    Remote, Oregon, United States Cognizant Technology Solutions Full time

    The Workday Senior Project Associate (Continuous Value Services) is a project manager who thrives on client, company, and team accomplishments. This person will manage a portfolio of small to medium post-production engagements, including project/staffing plans, issues log, etc. while driving client satisfaction. Any budget or resourcing constraints will be...

  • Remote Customer Support Associate

    6 days ago

    Remote, Oregon, United States PROLCGROUP Full time

    About the Role:We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail-oriented professional who thrives in a remote environment, excels in communication, and enjoys providing exceptional client experiences.Key Responsibilities:Provide timely, professional support to clients via...

  • Senior Client Experience Manager

    1 week ago

    Remote, Oregon, United States Phreesia Full time

    Job Description:Are you a digital media enthusiast who excels at building rapport and trust with clients? We are seeking a Senior Client Experience Manager with strong communication and problem-solving skills to join our Network Solutions team. (Learn more about Network Solutions at )     In this client-facing role, you will work with digital advertising...

  • Customer & Operations Support Associate

    3 days ago

    Remote, Oregon, United States Alla Herbs Full time

    The Customer & Operations Support Associate is a vital part of our team, responsible for providing outstanding customer service, supporting administrative tasks, streamlining operations, and growing our wholesale department by establishing new partnerships. This role is perfect for someone who enjoys multitasking, connecting with clients, and helping the...

  • Funding Support Specialist

    2 weeks ago

    Remote, Oregon, United States Pixoo Vision Full time

    Company:Franchise Capital Funding DivisionJob Type:Full-time / Part-time / RemoteCompensation:Affiliate – $1,500 per referralJunior Partner – $3,000 per close + potential salarySenior Partner – $5,000 per close (plus salary, if qualified) + team overrideProgram Development Associate – Leadership-track role with training and growth opportunitiesJob...

Senior Client Support Associate

3 weeks ago

Remote, Oregon, United States Ryan Specialty Full time

Position Summary

The Senior Client Support Associate is responsible for assisting clients by addressing inquiries, guiding them through policy-related matters, and communicating policy renewals. The role resolves customer concern promptly, gathers feedback, and collaborates with internal teams while staying informed about industry trends for enhanced client support. They maintain organized client records, identify cross-selling opportunities, and educate clients on insurance details.   

  

What will your job entail?

Job Responsibilities: 

• Assists clients by addressing inquiries, resolving issues, and offering information related to insurance products and services. 

• Guides clients through policy-related matters, explaining coverage details, terms, and conditions, and assists with policy adjustments or updates. 

• Communicates regarding policy renewals, providing information on renewal options, premiums, and any changes in coverage. 

• Maintains accurate and organized client records, ensuring all interactions and transactions are properly documented in the company's systems. 

• Identifies opportunities for cross-selling or upselling additional insurance products or services based on client needs and preferences. 

• Educates clients on insurance terminology, policy features, and any updates in the insurance industry that may impact their coverage. 

• Gathers client feedback on services, products, and overall satisfaction to identify areas for improvement and enhance the client experience. 

• Maintains regular communication with clients through various channels, including phone, email, and potentially virtual meetings, provides updates and addresses inquiries. 

• Collaborates with underwriting and claims teams to provide comprehensive support to clients, particularly during policy issuance, modifications, and claims processes. 

• Stays informed about insurance products, industry trends and regulations to enhance knowledge and better service the clients. 
 
Work Experience and Education: 

• Bachelor's degree required, Business Administration, Customer Service, Business Operations preferred. Any other related discipline or commensurate work experience considered.  

• 2+ years of work experience in Insurance Industry or Customer Service is preferred. 

Licenses and Certifications:  

• Preferred: Certified Insurance Service Representative (CISR) is a plus.
 
Skills:  
Technical/Functional Skills:  

• Knowledge Of Insurance Industry 

• Insurance Regulatory Compliance    

• Bug/Issue Analysis 

• Customer Engagement, Consulting, and Support 

• Claims Case Management 

• Claims Handling 

• Claims Policies and Procedures 

• Claims Resolution 

• Microsoft Office  

• Data Entry  
 
Behavioral Skills:   

• Attention to Detail 

• Customer Service Management 

• Effective Communication 

• Organizational Skills  

• Time Management 

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates 

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The target salary range for this position is $68, $85,000.00 annually.

The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website  

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at  

The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.