Vice President, North American Large Accounts

Job Title: Vice President, North American Large Accounts
Location: Remote or Hybrid (Preferred proximity to major Accruent office hubs)
Reports to: SVP, North American Accounts
Department: Commercial
Job Level: M19

About Accruent

Accruent is a global leader in SaaS solutions that help organizations optimize the management of their built environment. Our software and services drive operational excellence across asset lifecycle management, facilities, and real estate. We serve a diverse, global customer base and are committed to delivering measurable value through innovation, collaboration, and world-class execution.

Position Summary

The Vice President, North American Large Accounts will play a pivotal role in leading Accruent's most strategic customer relationships across North America. Reporting to the SVP, North American Accounts this executive will lead a team of North American Large Account Managers responsible for revenue growth, retention, and strategic engagement within our customer portfolio. This role requires a highly motivated and strategic leader who can drive diverse account performance, build executive customer relationships, and orchestrate cross-functional collaboration to deliver enterprise-wide value.

Key Responsibilities

Team Leadership & Development

• Lead, coach, and develop a high-performing team of North American Account Managers across multiple industries
• Foster a culture of accountability, customer-centricity, and continuous improvement.
• Set performance expectations, track KPIs, and support team members in achieving revenue and customer success goals.
• Drive alignment across sales, solutions consulting, and customer success resources within flagship accounts.

Account Strategy & Execution

• Oversee development and execution of comprehensive strategic account plans for assigned customers and books of business, driving segmentation strategy.
• Ensure consistency and excellence in account engagement across business units, geographies, and product lines.
• Identify and drive multi-year growth opportunities across software subscriptions, licenses, and professional services.
• Ensure strong internal governance and coordination on large, complex deals.

Revenue Growth & Retention

• Own revenue performance for the North American Large portfolio, including renewals, upsell, cross-sell, and net new opportunities.
• Partner with deal teams and functional stakeholders to ensure pipeline coverage, deal progression, and forecast accuracy.
• Collaborate closely with Customer Success to maintain high levels of retention, product adoption, and customer satisfaction.

Customer Engagement & Executive Relationships

• Establish and maintain trusted advisor relationships with senior executives at key customers.
• Support and participate in Executive Business Reviews (EBRs), innovation briefings, and strategic planning sessions.
• Act as an escalation point and executive sponsor for high-priority customer needs and initiatives.

Cross-Functional Alignment

• Partner with Product, Marketing, Professional Services, Legal, and Finance to deliver value and ensure customer success.
• Represent the voice of the customer internally to influence product roadmap and go-to-market strategy.
• Coordinate execution and ensure that all stakeholders remain aligned.

Operational Excellence

• Ensure adherence to sales process discipline, CRM hygiene, and account governance best practices.
• Monitor account health, risk indicators, and performance metrics to drive proactive engagement.
• Identify opportunities to improve sales effectiveness, enablement, and operational scalability within the flagship sales motion.

Qualifications

Required Experience

• 10+ years of experience in enterprise sales, account management, or customer success within B2B SaaS or enterprise software.
• 5+ years of experience leading sales or account teams with direct leadership over managers or strategic sellers.
• Proven success managing complex, multi-product relationships with Large customers.
• Track record of exceeding multi-million-dollar revenue targets and driving long-term account growth.
• Strong executive presence and ability to engage with senior stakeholders across customer and internal organizations.
• Experience in leading cross-functional teams and navigating enterprise deal structures.

Preferred Qualifications

• Background in asset management, facilities, operations, or real estate-focused software a plus.
• Familiarity with SaaS sales processes and pipeline generation strategies.
• Experience with Salesforce or other leading CRM platforms.