sr admssions coordinator

UHS National Call Center (a UHS company)

Our mission is to be the leader in evidence-based, integrated treatment for co-occurring mental health and substance use disorders through clinical services, education, and research. Our vision is to be the best at delivering effective, lasting treatment and to provide superb experiences across our continuum of care in all places.

Due to tremendous growth our national call center is adding experienced Sr. ADMISSIONS COORDINATORS at our regional office conveniently located in Brentwood, TN Are you looking to make a difference in your community? Looking for a company with a true career path and positive environment? This is a full-time role with excellent benefits, professional working environment and work that makes a difference.

Position Summary: The Senior Admissions Coordinator serves as the first point of contact for prospective patients seeking addiction treatment nationwide. This role requires advanced listening, communication, and assessment skills to engage compassionately and effectively with callers—including patients, family members, and loved ones—to understand their unique needs.

The coordinator guides each conversation toward a suitable treatment recommendation and facilitates the admission process. All interactions are documented accurately and thoroughly in the MS4 system to ensure continuity and quality of care.

Success in this role requires strong knowledge of patient rights, psychiatric and addiction treatment, and health insurance terminology. Proficiency in Microsoft Office, effective communication, excellent listening skills, empathy, and the ability to read verbal and non-verbal cues are essential for delivering patient-centered support and collaboration.

Schedules Available: 

Tuesday-Saturday (Sunday-Monday off) 2pm-10:30pm

Job Duties: 

• Responds promptly and professionally to phone calls, emails, chats, and texts from prospective patients, referral accounts, mobile assessors, and business development representatives.
  
• Records all patient-related interactions and information completely and accurately in MS4, ensuring data integrity and compliance.
  
• Makes appropriate contact attempts and follows up with patients associated with open files or as directed by management.
  
• Identifies outpatient leads and routes them to the appropriate team member; notifies the Referral Account Team as per protocol for all referral-related interactions.
  
• Asks strategic questions to determine how patients heard about FRN and accurately tracks referral source information.
  

Benefit Highlights

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World's Most Admired Companies by Fortune; listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

Requirements:

• High School Graduate/Equivalent required, Vocational/Tech School preferred
• Minimum of 1-3 years experience required, 3-5 years preferred.
• Strong working knowledge of patient's rights
• Proficient in Microsoft Office
  
• Effective written and verbal communication
• Excellent listening skills, genuine empathy, and the ability to recognize verbal and non-verbal cues
  
• Strong knowledge in psychiatric and addiction treatment and administration
• Strong understanding of health insurance and insurance industry nomenclature
  

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Avoid and Report Recruitment Scams

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.