Service Advisor

Are you a proactive, detail-oriented person with great communication skills and a passion for customer service? Butler Machinery wants you to be a Service Advisor, coordinating and scheduling service technician's time, invoicing work orders, and communicating quotes, job status and scheduling.

We have a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70+ year presence in the marketplace

Responsibilities:

• Service Scheduling & Monitoring
• Routinely monitors equipment hours and generator service schedules to ensure contracted services are completed within the correct hour and date ranges.
• Assign jobs and work areas to Service Technicians based on skills and knowledge.
• Schedules CVAs from a regional perspective to ensure that regional resources are being used efficiently.
• Quoting & Vendor Coordination
• Supports the Service Manager in preparing accurate quotes and estimates for CVAs(Customer Value Agreement – including parts only CVAs) and Goldstars service contracts and upcoming jobs. Ensures precision by conducting on-site customer visits as needed to validate requirements and deliver exceptional customer service.
• Supports the Service Manager with coordinating and scheduling with third-party vendors for parts and services.
• Quality & Compliance
• Reviews all repair work orders for accuracy concerning parts, materials and labor, and approves the release of equipment for delivery to the customer.
• Implement Contamination Control Guidelines and adhere to all safety rules, policies, and company standards.
• Promote and uphold the company's vision, mission, and values.
• Customer Relations
• Work closely with systems coordinator, project manager, and customer account manager for generator start ups.
• Proactively seeks customer feedback, address concerns, and resolve issues promptly. Advises Service Manager of all customer complaints.
• Maintain a professional image in all customer and community interactions.
• Team Leadership & Collaboration
• Assists in setting priorities for multiple jobs and support team workflow.
• Responds to employee issues and foster a positive, professional working environment.
• Participates in department meetings, customer events, and company communication efforts.
• Provide timely feedback, recognize performance, and motivate employee development.
• Coach employees on assignments and offer technical guidance as needed.
• Recruit, train, and develop team members in alignment with department goals.
• Technical Expertise & Development
• Exhibit strong technical and product knowledge of all equipment sold within the dealership's area.
• Engage in company-sponsored training to enhance skills and knowledge.
• Operational Support
• Collaborate with the Service Manager on department performance, profitability, and efficiency.
• Act as backup for the Service Manager when needed.
• Handles after-hours calls on a rotating basis to support customers and technicians.
• Other Duties
• Perform additional responsibilities as assigned.

Qualifications:

• A High school and/or technical school education or equivalent combination of experience, training and/or education required.
• Strong customer service skills
• Strong computer skills
• Strong technical knowledge
• Excellent oral and written communication skills
• Strong time management skills
• Ability to multi-task

As a family business for three generations, we currently employ over 800 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

• Health Insurance – 3 plan options including 2 High Deductible plans
• Dental Insurance – 2 plan options
• Vision Insurance
• Flexible Benefit Plan
• Basic Life/AD&D and Supplemental Life Insurance
• AFLAC options - Cancer Insurance/Accidental/Hospitalization/Short Term Disability
• Short-Term Disability Coverage – 60% of salary paid by Butler
• Maternity Benefit
• Holidays – 7 days company paid
• Health Savings Account (with High Deductible Healthcare Plan options) – Employer contribution up to $1000/yr
• Paid Time Off (PTO)
• 401(K) Plan
• 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
• Employee Assistance Program (EAP) – including Health Coaching
• SmartDollar – employer paid financial planning program
• Legal Shield/ID Shield products

EOE/Vet/Disability