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Sr Business Analyst-Airlines Experience
2 weeks ago
Sr Business Analyst -Airline Experience
About Us
Zapcom is a global Product Engineering and Technology Services company, specializing in bespoke, customer-centric solutions across industries like BFSI, e-commerce, retail, travel, transportation, and hospitality. Headquartered in the US, with a presence in India, Europe, Canada, and MENA, we excel in transforming ideas into tangible outcomes using AI, ML, Cloud solutions, and full-stack development.
At Zapcom, we value accountability, ownership, and equality, empowering you to excel. We listen to your aspirations and provide the support needed to achieve them. Our diverse, collaborative culture ensures every voice is heard, driving innovation and business value. With global opportunities and expansion plans, now is the perfect time to join our team. Work on impactful projects that shape the future. Apply today and be part of something extraordinary.
Primary Responsibilities:
Strong business acumen with the ability to elicit business requirements from a variety of stakeholders and represent the voice of the business and the customer
Collaborates primarily with stake holders, scrum teams and other stakeholders to identify and close product gaps.
Experience writing requirements in the form of user stories
Experience refining and clarifying requirements with both business and IT stakeholders by creating various artifacts such as process maps, wire frames, mockups, etc.
Excellent communication skills; comfortable leading sessions and presenting findings to all levels of the organization
Ability to build trusted partnerships with cross-functional stakeholders at all levels of the organization
Adequate technical acumen to communicate effectively with engineers and understand technical tradeoffs
Lead grooming and clarification sessions to provide engineering, QA, and UAT teams detailed requirements to develop and test against
Partner with Product Managers to execute on the product roadmap by working with cross-functional teams to capture business requirements and create supporting artifacts
Partner with various stakeholders to extract defects and opportunities to be converted into the product backlog
Partner with user experience to translate UI design and research into actionable development ready user stories
Partner with User Acceptance Testers to ensure the delivered product meets the business objectives and launch criteria
Successfully communicate and work with brand presidents, officers, external contacts, and internal departments to perform responsibilities.
Use and continue "paperless" document management systems.
Maintain confidentiality of personal information.
Interface with others in a professional manner and be a trusted go to person.
Other duties and responsibilities as assigned.
Required Attributes:
Knowledge of airline industry.
Ability to manage multiple responsibilities at a given time while remaining organized, paying strict attention to detail, and meeting critical deadlines within a high volume, fast-paced environment
Provide business analyst support for large transformational projects through activities such as requirements workshops, process mapping exercises, and gap analysis, training
Be proactive and utilize critical thinking to make the right decisions for our customers and business
Self-starter. Ability to work autonomously with little support.
Ability to work well under pressure and meet deadlines.
Education & Experience:
Education: Bachelor's degree in Computer Science, Computer Engineering, Systems Engineering or relevant field of study preferred
Experience:
8+ years of business analyst experience, preferably in Omnichannel or eCommerce/Point of sale applications. 2+ years should be in the relevant airline industry as Product Owner or Business Analyst is mandatory.
Experience with MS Visio or similar workflow process tools.
Experience with JIRA or similar tools preferred.
Experience working in agile delivery models preferred.
Experience working with product management teams preferred.
