Desktop Tech I

6 days ago

Salem, Oregon, United States Salem Health Full time
Desktop Tech I

Salem, OR, US

Information Services

Full Time

Job ID: #15200

Location: Salem Health, 665 Winter Street SE, Salem, Oregon 97301

Department: Endpoint Solutions

Position Type: Full Time, 40 hours/week, Exempt

Schedule: 8:00am – 4:30pm, Monday – Friday

  • Schedule is subject to change and will be adjusted every six months based on departmental metric performance and shift bids

Your role with us

The desktop tech provides technical support and maintenance for desktop computers, laptops, and printers, ensuring seamless system functionality for healthcare professionals. This role involves troubleshooting, consulting, and resolving hardware and software issues, as well as implementing projects and maintaining accurate documentation. The ideal candidate is detail-oriented, customer-focused, and able to work independently.

What you'll do

  • Troubleshoot and resolve hardware and software problems for customers; providing timely and effective solutions to minimize downtime and ensure system usability.
  • Respond to customer inquiries and follow up on customer interactions; ensuring customer satisfaction and resolving issues efficiently.
  • Provide consultation and troubleshooting services to support effective work by system users; collaborating with other teams to resolve complex issues.
  • Install computers and printers, configuring and testing equipment to ensure proper function.
  • Perform warranty repairs on computers and printers; replacing components as needed to minimize repair time.
  • Maintain accurate and complete documentation of desktop calls, fixes, and needed follow-up; ensuring knowledge sharing and continuity of care.
  • Participate in Lean activities to reduce waste in work processes; streamlining workflows to improve efficiency and productivity.
  • Maintain proficiency in primary applications, various operating systems, and software packages; staying up-to-date with technical advancements and best practices.
  • Support project development and implementation, and system maintenance efforts as requested; collaborating with the IS team to drive projects forward.
  • Prioritize trouble calls, set timelines, and respond to customer needs using established protocols; managing multiple tasks and priorities to meet customer expectations.
  • Work desktop queues in deployment, Windows administration/troubleshooting, projects/moves, and general assignments; providing technical expertise and support across various areas.
  • Instruct and illustrate use of software and hardware; empowering users to effectively utilize technology and improve workflow efficiency.

Required qualifications

  • Minimum of two years of hands-on desktop support experience setting up new equipment, troubleshooting and performing routine maintenance

Additional information

  • Candidates will excel in this role by possessing a strong foundation in desktop computing and technology, as well as the ability to effectively support and troubleshoot various systems.
  • Success in this role is driven by the ability to harness technical knowledge of software development and implementation technologies to deliver impactful solutions.
  • This position demands a professional who can navigate complex project plans with ease, adapting to shifting technical priorities and requirements.
  • Individuals in this role will excel by possessing exceptional communication skills, allowing them to distill complex technical information into clear, actionable guidance for diverse stakeholders.

Total rewards package

Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations, and professional growth.

Why Salem Health?

Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.

We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you'll find more than a job, you'll find purpose, connection, and room to thrive.

Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.

Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact

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