Host & Front of House Supervisor

2 days ago

Columbus, Ohio, United States City Brands Management LLC Full time

The Wine Bistro is hiring a Host/Supervisor to join our Front of House Team.

About the Role:

The Host & Front of House Supervisor plays a pivotal role in creating an exceptional first impression for guests by managing the front of house operations with professionalism and efficiency. This position is responsible for overseeing the host desk, ensuring smooth guest flow, and maintaining a welcoming atmosphere that aligns with The Wine Bistro's standards. As a Host you will coordinate seating arrangements, manage reservations, and handle guest inquiries or concerns promptly to enhance overall customer satisfaction. Additionally, this role involves supervising front of house staff to uphold service excellence and operational consistency when the GM is not in the restaurant. Ultimately, the Host & Front of House Supervisor ensures that every guest experience is positive, seamless, and memorable, contributing directly to the venue's reputation and success.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Experience in a customer-facing role within the hospitality or restaurant industry.
  • Strong communication and interpersonal skills.
  • Ability to work flexible hours including evenings, weekends, and holidays.

Preferred Qualifications:

  • Experience with reservation and point-of-sale (POS) systems.
  • Previous experience in a supervisory role within a high-volume restaurant or hospitality setting.

Responsibilities:

  • Supervise and support the Front of House team to ensure efficient and courteous guest service at all times.
  • Manage guest seating and reservations to optimize table turnover and minimize wait times.
  • Greet guests warmly upon arrival and address any questions or concerns promptly and professionally.
  • Coordinate with kitchen and service staff to maintain smooth communication and operational flow.
  • Monitor the cleanliness and organization of the front of house area to maintain a welcoming environment.
  • Handle guest feedback and resolve conflicts or complaints to ensure customer satisfaction.

Skills:

The Host & Front of House Supervisor utilizes strong communication skills daily to interact effectively with guests, team members, and management, ensuring clear and courteous exchanges. Leadership and team management skills are essential for training staff, delegating tasks, and maintaining high service standards under pressure. Organizational skills are applied to manage reservations, seating logistics, and operational reporting, which help optimize guest flow and minimize wait times. Problem-solving abilities are frequently used to address guest concerns and resolve conflicts swiftly, maintaining a positive atmosphere. Additionally, proficiency with reservation and POS systems enhances efficiency in managing bookings and coordinating with other departments.

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