Managing Director

Lead an amazing team at Maximus Global Services 

Position: Managing Director – Atlanta International Airport

Are you a leader with a deep passion for aviation and operational excellence? Maximus Global Services is looking for a dynamic and strategic Managing Director to spearhead our operations at Atlanta International Airport, one of the world's busiest aviation hubs.

If you're ready to lead with purpose and elevate the future of air travel, we want to hear from you.

The Managing Director is accountable for the strategic and operational leadership of all airport services at the assigned station. This role ensures the delivery of exceptional service standards, operational efficiency, and full compliance with all corporate, clients, and regulatory requirements relating to safety, quality, and performance. The Managing Director is also responsible for driving business development initiatives, fostering client relationships, and identifying growth opportunities to enhance the station's commercial success and alignment with the organization's long-term objectives.

Benefits:

• Competitive salary
• Paid Time Off
• 401(k) Retirement Plan
• Medical, dental, vision benefits
• Referral Bonus
• Incentive Rewards
• Career growth

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1. Direct the daily operation at the airport and leadership team. 
2. The Director must have a passion for ensuring safe, reliable, efficient, and effective operational and financial performance of the station.
3. Responsible for delivering and/or implementing policies, systems, programs, processes, procedures and/or plans within the station.
4. Reviews operational and financial reports to ensure the station is meeting goals and objectives and takes corrective action as required.
5. Participates in employee relations investigations when complaints arise and resolves issues in a professional and timely manner.
6. Recruits new employees to ensure appropriate staffing, promotes team-building initiatives and performs coaching and mentoring activities to develop and motivate team members.
7. Ensure that employees are properly trained and audit safety records as needed.
8. Sets, measures and manages the performance of self and others. Leads team members in achieving operational and financial objectives and goals.
9. Monitors and enforces safe working conditions in accordance with regulatory requirements, MGS policies and safety procedures, and all applicable laws.
10. Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.
11. Seek new business opportunities and promote company services.
12. Develops and approves schedules and changes.
13. Participates in daily, weekly, monthly, and annual planning process as appropriate.
14. Conducts weekly or biweekly meetings with leadership team.
15. Participate in any airport meetings, including CBP or any other department, where the company representation is needed. CBP or any other department.
16. Make sure all equipment is accounted for and in good condition. Ensure a daily or weekly inventory.
17. Ensure the station meets financial targets through effective scheduling and time management. 
18. Maintain a favorable working relationship with employees and promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
19. Effectively coach, counsel, and disciplined employees.
20. Responsible for the Safety, Training, and security of the operation.
21. Keeps the C-level fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken. 
22. Communication areas of accountability and performance expected of personnel assigned.
23. Inspire and motivate others to do well.
24. Performs other related duties.

 Competencies

1. 1. Leadership
   2. Teamwork Orientation
   3. Business and Financial Management Acumen
   4. Stress Management/Composure
   5. Ethical Conduct
   6. Good Communication
   7. Customer/Client Focus

Required Education and Experience

1. Bachelor's degree in business administration, Aviation Management, or a related field, or equivalent combination of education and experience.
2. Minimum of 5-7 years of experience in a customer service-oriented role.
3. Prior experience in the aviation or airline industry, particularly ground handling services, is highly preferred.

Additional Eligibility Qualifications

1. Must successfully pass a comprehensive background check.
2. Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
3. Strong verbal and written communication skills in English; bilingual fluency in English and Spanish is a plus.
4. Proven ability to maintain positive and professional relationships with both employees and clients.
5. Solid understanding of management principles and best practices to ensure effective leadership and operational oversight.
6. Demonstrated critical thinking and decision-making skills, with the ability to assess situations quickly and respond appropriately.

Security Clearance (if applicable)

Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.