Customer Service Returns Agent

Europcar is looking for Customer Service Returns Agent

Would you like to be part of the Europcar team?  Are you someone who enjoys customer facing roles and working as part of a diverse team?  We are looking for a Customer Service Assistant at our Heathrow location to work as part of our vehicle returns team.

You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.

Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.

What we can offer you:

• Competitive Basic Salary

• Starting on 6 weeks holiday (including bank holidays), increasing with length of service

• Pension and a life insurance scheme 

• Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)

• Discounted car hire rates across our network

• 20% discount on EE mobile phone contracts*

• Discounted hotel rates through the Accor Group after 12 months service*

• Cycle2Work*

• Free annual eye tests 

• Confidential legal and support service through BUPA

• Career progression and development 

*forms part of current non contractual benefit offering

Main duties:

• Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.

• Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.

• Ensure all administration is completed accurately according to operating procedures.

• Process all workshop vehicles according to operating procedures.

Key skills required:

• A full, valid clean driving licence, with a minimum of 4 years driving experience is required

• Excellent communication and face to face interpersonal skills 

• Ability to work as part of a team in a fast-paced environment

• Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.

• Car rental/sales experience is desirable but not essential (training will be provided

If you believe you have what it takes to become a successful Customer Service Returns Agent within Europcar, then please apply today

Agencies - Please do not send any speculative candidates or CVs in response to this advert.  The Company will not accept any terms and conditions based on speculative applications being sent.

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  "We help to change the way you move" is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-