Help Desk Support Technician

7 days ago

Smyrna, Tennessee, United States Project Worldwide Full time $45,000 - $80,000 per year

We are seeking a Help Desk Support Tech for our office in Smyrna office The Help Desk Support Technician is responsible for providing technical support across first, second, and, when needed, third-level issues. This role responds to support incidents via email, chat, phone, or ticketing systems and delivers hands-on assistance to employees using desktops, laptops, mobile devices, business applications, and collaboration tools. The technician will troubleshoot a wide range of issues, escalating complex problems when appropriate.

Essential Responsibilities:

  • Responds to incidents via ServiceNow, ensuring timely resolution or escalation of technical issues.
  • Provides support for desktops, laptops, mobile devices, and associated peripherals.
  • Troubleshoots and resolves hardware, software, and connectivity issues; escalates when necessary.
  • Installs, configures, and maintains desktop/laptop hardware, software, and virtual machines.
  • Instructs users on the use of supported equipment and software.
  • Addresses system security concerns, including antivirus, malware, and software updates.
  • Supports and maintains voice and audio-visual communication systems.
  • Provides hands-on assistance in the computer/server room for hardware-related issues such as server reboots, SAN drive failures, or network switch problems.
  • Participates in team and cross-functional initiatives as needed.
  • Performs other duties as assigned in alignment with business needs.

Required Qualifications

  • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 2+ years of IT support experience in a professional environment.
  • Proficiency with macOS (version 12 and newer) and Windows 10/11 operating systems.
  • Strong knowledge of desktop and laptop configuration in a networked environment.
  • Familiarity with Microsoft Office and Google Workspace applications.
  • Strong analytical, decision-making, and troubleshooting skills.
  • Excellent oral and written communication skills, with the ability to explain technical concepts to non-technical users.
  • Strong interpersonal skills and attention to detail.
  • Ability to manage multiple tasks, prioritize effectively, and meet deadlines under pressure.
  • Ability to read and interpret digital and printed data.
  • Experience handling sensitive data with strict confidentiality and adherence to security protocols.

Preferred Qualifications

  • Exposure to network operating systems and basic networking principles
  • Knowledge of Google Gemini AI, Microsoft Entra/Active Directory end-user administration, JD Edwards, Cisco IP Telephony, Microsoft Intune, Mosyle Business, Apple Business Manager, SentinelOne, and Service-Now.

We are an Equal Opportunity Employer and participates in the U.S. government's E-Verify program to confirm employment eligibility of all newly hired employees.

  • Behavior Technician

    5 days ago

    Smyrna, Tennessee, United States ABS Kids Full time $25,000 - $40,000 per year

    Immediate positions available to work with children with autism spectrum disorder and their familiesAt ABS Kids we find our purpose in the wow moments our clients experience each day, learning new skills and reaching new goals. Join us as a Behavior Technician and discover wow for yourself in your career path. #WorkInWowBenefits and Compensation:$ $20.50 /...

  • Maintenance Technician

    1 week ago

    Smyrna, Tennessee, United States F&B Cosmetics Full time $48,000 - $60,000 per year

    Company DescriptionF&B Cosmetics is a full-service FDA registered contract manufacturer specializing in premium skincare and cosmetics. We leverage today's advanced technologies to create custom proprietary formulas, including anti-aging creams, eye care serum, moisturizers, body treatments, and cosmetics. Located in Smyrna, TN, we offer flexible terms to...

  • Technical Support Manager

    7 days ago

    Smyrna, Tennessee, United States Franke Group Full time $60,000 - $120,000 per year

    About FrankeWe, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new...

  • Service Coordinator

    7 days ago

    Smyrna, Tennessee, United States CSICommercial Services Inc Full time $92,000 per year

    Be the Heart of Our Service TeamAt Commercial Services, Inc. (CSI), we take pride in keeping our customers' operations running smoothly. As a Service Coordinator, you'll play a vital role in making that happen-serving as the central connection point between customers, technicians, and internal teams. If you're highly organized, love solving problems, and...

  • Chiropractic Physician

    4 days ago

    Smyrna, Tennessee, United States Hendersonville Wellness Services Full time $80,000 - $85,000 per year

    Are you a Chiropractor who is passionate about the care you provide? Do you love helping people feel their best?If you answered "YES" and Chiropractic is your calling, not just a job, you're our kind of ChiropractorWe manage several Joint Chiropractic locations in the surrounding Nashville TN area. We are a fast-paced practice with an emphasis on wellness...

  • Medical Practice Marketing

    7 days ago

    Smyrna, Tennessee, United States Full Circle PR Full time $40,000 - $60,000 per year

    Job descriptionWork with an amazing, personable physician and a great support teamJob descriptionThis position is primarily doing in-person visits to local physician offices, creating relationships and educating the referral decision maker and or physicians on what our clients (a specialty physician) do and how they can help the patients which will in turn...

  • Receptionist

    7 days ago

    Smyrna, Tennessee, United States D.R. Horton Full time $35,000 - $55,000 per year

    DescriptionD.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for...

  • QC Technician

    6 days ago

    Smyrna, Tennessee, United States Cross Company Full time

    Job Summary:The QC Tech provides data collection and reporting for all manufacturing assembly operations. Associates must accurately record and report this data to operations and provide corrective and containment assistance to the manufacturing team. Note that this role includes a sign on $500 bonus at the completion of 120 Days.Essential Functions:This...

  • Patient Care Tech

    1 week ago

    Smyrna, Tennessee, United States TriStar StoneCrest Medical Center Full time $42,000 - $72,000 per year

    *Description*PCT- FT Days- Spine UnitAre you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family Jump-start your career as a(an) Patient Care Tech today with TriStar StoneCrest Medical Center.BenefitsTriStar StoneCrest Medical Center offers a total rewards package...

  • Independent Beauty Professionals Wanted

    4 days ago

    Smyrna, Tennessee, United States Crystal Clear Family Dentistry Full time $8,000 - $15,000 per year

    Independent Professionals WantedEvolve MedSpa is expanding our team We're looking for talented, motivated beauty professionals ready to grow in a high-end, luxury medspa environment.Positions Available:Independent AestheticianNail TechnicianHair StylistBeauticianBarberCompensation: Commission-Based (Earn by performance)You will provide your own...