Collector II/Loss Mitigation Specialist

2 weeks ago


Hagerstown, Maryland, United States Orrstown Bank Full time $60,000 - $80,000 per year

Position Summary:

This role is responsible for managing advanced collection activities while also supporting loss mitigation efforts to help customers resolve delinquent accounts and avoid default. With support from senior fraud staff, execute the Bank's front-line and/or electronic fraud programs including, but not limited to, management of loss prevention tools and processes (e.g. fraud detection systems and fraud prevention rules), fraud case investigation, electronic disputes, court testimony, and customer education and support.

Performs collection of delinquent loan payments; locate skip customers; repossession of collateral when necessary; insure and store repossessed collateral with the eventual sale of collateral; keep the loan/delinquency ratio within the pre-established guidelines set by management

Qualifications:

High school diploma or equivalent.

Minimum two (2) years of collection/mediation, loss mitigation, or five (5) years of operational experience within in a banking environment.

Excellent reading, verbal and written communication, mathematical, problem solving, and interpersonal relations skills; thorough working knowledge of collection practices, laws, and regulations; proficient computer skills including a solid working knowledge of Word, Excel and Access.



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