case aide

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

CASE AIDE

Job Location

Address: Division of Developmental Disabilities (DDD)

8990 W. Peoria Ave - Peoria, AZ 85345

Posting Details

Salary: $37,000 - $39,000

Grade: 12

Closing Date: October 10, 2025

Job Summary
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit ; or click on the link here to view 'Our DES' video. Come join the DES Team

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Case Aide. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Job Duties
Essential Duties and Responsibilities include but are not limited to

• Setting-up and maintaining all appropriate documentation in member records and secondary history files; tracking, closing, and archiving records
• Serving as the in-day person in a unit and/or office; answering office telephones and phone calls for Support Coordinators who are out of the office; taking accurate messages and/or routes to appropriate staff; responding to routine questions for information from families and providers
• Assisting members/families by providing transportation to various appointments and meetings; picking up medications, bus passes, food boxes, etc.; completing forms, conducting research of community resources; writing progress notes accordingly in member files

Knowledge, Skills & Abilities (KSAs)
Knowledge of

• Basic human needs, growth, personality, and behavior
• Principles and practices of case management
• Community resources
• Tracking systems; general office procedures

Skill in

• Oral and written communication
• Applying federal laws, state statutes, and agency policies and procedures
• Recognizing basic human rights and the care and assistance needs of individuals with developmental disabilities
• Interpersonal relations as applied to contacts with members and representatives of other governmental and community organizations and the public

Ability to

• Adapt and be sensitive to a variety of cultures
• Maintain and display professional demeanor
• Establish family and professional partnerships
• Assess/review documents to determine importance to meeting member/family needs

Selective Preference(s)
The ideal candidate for this position will have

• At least one (1) year of customer service experience or working with or assisting individuals in a community setting, (e.g., community involvement with individuals with developmental disabilities, aging and adult, youth, etc.)

Pre-Employment Requirements

• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.
• Employees shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute in order to work with children and vulnerable adults
• Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S and the Adult Protective Services Registry pursuant to A.R.S
• This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)

Benefits
The Arizona Department of Economic Security offers a comprehensive benefits package to include

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us

For questions about this career opportunity, please contact Pio Guillen or email

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Pio Guillen at or Requests should be made as early as possible to allow time to arrange the accommodation.