assistant case manager

ARIZONA DEPARTMENT OF CHILD SAFETY

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona's children through prevention, services, and support.
DCS CASE AIDE-WELCOME CENTER
JOB LOCATION
Location: Phoenix, AZ 85021

Work Schedule: Sunday-Thursday 3:00 PM-12:00 AM

(Includes 5% shift differential pay in addition to base salary)

POSTING DETAILS
Salary: $ hourly

Grade: 14

Closing Date: 10/19/2025

WHO ARE WE?
At the Arizona Department of Child Safety ("DCS"), we call ourselves "compassioneers" because everything we do is done with a compassionate heart. We work tirelessly to protect children, reunify families, ensure safe living environments and prevent unnecessary trauma. As an agency, we are proud to be a pillar of strength for our communities, and proud to do work each day that makes an impact on the world around us every day.

Becoming an Assistant Case Manager (Case Aide) at DCS can be a life-changing event If you have a passion to work with children and families, DCS is the place for you.

Together we can make a difference through service

Candidates who are successfully employed as Case Aide for four (4) years will be eligible to apply for a promotional opportunity to a DCS Specialist Trainee Position.

If you're good at what you do, you can work anywhere. If you're the best at what you do, come work at DCS
WHAT DOES AN ASSISTANT CASE MANAGER (CASE AIDE) – WELCOME CENTER DO?
An Assistant Case Manager (Case Aide) At The Welcome Center Works In Collaboration With The Case Management Team To Provide Supervision And Care To Children. A Day In The Life Of a DCS Assistant Case Manager (Case Aide) Can Look Like

• Provides a variety services to children
• Transports children to their respective placement
• Assists clients with application processes
• Provides Case Assistance to participants involved in child safety services
• Engages, observes and interacts with children (examples: lice treatments, changing diapers, potty training, bathing, comforting).
• Provides trauma informed care to children
• Performs housekeeping functions (examples: laundry, cleaning dishes, preparing meals, general cleaning).
• Participates in professional meetings and delivers goods as requested
• Entering case notes

WHAT KNOWLEDGE, SKILLS AND ABILITIES ARE HELPFUL?
Knowledge Of

• Current state, federal and district laws and policies regarding child welfare services
• Resources available in the community that may be utilized on behalf of clients
• Policies, procedures and practices of court Foster Care Review Board with regards to cases involving custody and placement of children
• Developmental and behavioral problems of children
• Cultural environment and community influences on the behavior and development of individuals
• Computers and software (Microsoft Office Suite), mobile devices, digital calendars (Outlook) & video conferencing (Microsoft Teams)

Skill In

• Eliciting and gathering information
• General clerical functions such as, data entry and filling
• De-escalating situations
• Verbal and written communication
• Time management and multi-tasking

Ability To

• Organize data in a logical and coherent manner
• Prepare written reports in a prescribed format
• Establish and maintain effective working relationships
• Learn and adhere to regulations
• Interpret and apply eligibility criteria
• Actively listen

SELECTIVE PREFERENCE(s)
The selective candidate will have two years of college or university training with a minimum of 21 semester hours in child development, rehabilitation, social services, counselling, psychology, sociology or other closely related field.

WHAT IS REQUIRED TO BE AN ASSISTANT CASE MANAGER (CASE AIDE)- WELCOME CENTER ?

• High school diploma or GED
• Valid AZ driver's license.
• Must be able to obtain and maintain a valid Arizona Department of Public Safety Level One Fingerprint Clearance Card.

Selected candidates must be able to pass a background investigation and DCS Central Registry check.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
THE STATE OF ARIZONA HAS EXCELLENT BENEFITS AND PERKS WE OFFER:
As an employee of the Department of Child Safety you will be entitled to a comprehensive benefits package that can become effective as soon as two weeks after starting

Benefits Include

• Paid sick leave.
• Paid vacation that includes ten (10) holidays per year.
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Competitive health and dental insurance plans.
• Life insurance and long-term disability insurance.

We Also Offer Optional Employee Benefits That Include

• Vision coverage.
• Short-term disability insurance.
• Deferred compensation plans.
• Supplemental life insurance.
• Employee wellness plans

Bi-Lingual Stipend

In an effort to better serve our communities, DCS offers a Bi-Lingual Stipend to all interested and eligible DCS Employees who successfully complete a language proficiency exam. Qualifying employees will receive a $500 annual stipend paid in equal increments.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement
Positions in this classification participate in the Arizona State Retirement System (ASRS).

ASRS participation may begin immediately (if you were a previous member) or upon your 27th week of employment (if you have never been an ASRS member previously).

ASRS is a defined benefit plan which means at retirement you are guaranteed a lifetime benefit that does not run out and can never be reduced

Contact Us
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting or by email at .GOV. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.