Inventory Control and Quality Assurance Lead, Fulfillment

About Thrive Market
Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,600,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.

Join us as we bring healthy and sustainable living to millions of Americans in the years to come.

THE ROLE
We have a great opportunity for a highly motivated team player as an
Inventory Control & Quality Assurance Team Lead
. In this role, you will be responsible for carrying out the day-to-day operations of our ICQA department and providing the highest level of customer service to our customers. This position will play an integral role in maintaining our high inventory and quality goals. You will act as a key member of the leadership team.

As a Team Lead in the Inventory Control & Quality Assurance Department, you will be responsible for leading by example and setting high ethical, moral and performance standards for your team. You will be asked to cultivate an environment that inspires Thrivers to build a culture of operations excellence through consistent communication, training and development. Ensuring that new and experienced thrivers perform duties with a high degree of safety, service and quality. Ensure workflow for the facility meets performance expectations and all customer orders are processed properly and on-time. Provide basic feedback to the team on performance, and know when to escalate issues to your manager for assistance.

SCHEDULE
Thursday, 5:00PM – 5:30AM, Friday & Saturday, 6:00PM – 5:30AM

(overtime will be required as needed)

Responsibilities

• Maintains inventory cycle count program performing counts on our inventory daily.
• Assists in developing solutions to shortages, overages, and inventory discrepancies.
• Reconciles, corrects, and properly aligns counts between inventory system and the physical inventory.
• Identification and prioritization of slotting opportunities. These include regular items, seasonal items, promotions, first orders gifts with purchase, and new items.
• Ensure high velocity locations are pulled and replenished in an accurate and consistent manner.
• Pull and systematically process damaged, expired, recalled items, transfers as needed.
• Applies and ensures compliance with inventory processes and procedures.
• Effectively and promptly communicate (both verbally and electronic) all applicable inventory requests and inspections to both corporate and internal leaders.
• Support internal/external audits.
• Ensure that all system transactions are accurate and timely to reflect correct inventory position at any time. This includes cycle counts, donations, damage, etc.

Qualifications

• The successful candidate must have a strong background in all areas of a fulfillment Center including slotting, shipping, receiving, stock replenishment, inventory and quality control
• One year previous experience in a distribution center or manufacturing a plus
• Prior experience within Inventory or Quality
• Experience with Warehouse Management Systems preferred
• Experience with Microsoft Office, including Excel
• Demonstrate prior experience operating forklifts and/or other powered industrial equipment
• Demonstrated math, counting, reading and writing skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual.
• Ability to write routine reports and correspondence
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to lift up to 50 lbs.
• Ability to lift, bend, reach, push, pull, squat and walk throughout a shift.
• Ability to stand and walk for prolonged periods of time, generally an entire shift (8+ hours per day).
• Work within a warehouse environment for an entire shift.

Belong To a Better Company

• Comprehensive health benefits (medical, dental, vision, life, and disability)
• Competitive pay + equity
• 401k match
• Multiple work schedules available
• Opportunities for advancement. We have programs that will start you on a path and train you along the way
• Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
• Free Thrive Market membership and discount on private label products
• Casual atmosphere and great people to work with

We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products support better brands, make better choices, and build a better world in the process.

At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you are excited about this role along with our mission and values, we encourage you to apply.

Thrive Market is an EOE/Veterans/Disabled/LGBTQ employer
At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We're proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates are critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you're thinking about joining our team, we expect that you would agree
If you need assistance or accommodation due to a disability, please email us at and we'll be happy to assist you.
Ensure your Thrive Market job offer is legitimate and don't fall victim to fraud. Thrive Market never seeks payment from job applicants. Thrive Market recruiters will only reach out to applicants from an email address. For added security, where possible, apply through our company website at

Thrive Market 2025 All rights reserved.

JOB INFORMATION

• Compensation Description - The starting pay rate for this position is $20.00 per hour + $1 shift differential.
• Rate of pay may increase over time based upon: skill, level of responsibility, additional duties, seniority, quantity or quality of production or other legitimate, business-related factors.
• Total Compensation includes Base Salary, Stock Options, Health and Wellness Benefits, Accrued PTO, and more