Access Center Communication Specialist-Command Center

5 days ago

Little Rock, Arkansas, United States Baptist Health Full time

Video TestimonialJob DetailsDepartment: Command CenterShift: NightWorking Hours: Summary:Responsible for communication coordination and transport logistics for all internal and external customers of the Baptist Health Command Center, including 911 dispatch, aircraft flight crews, pre-hospital health care providers, case managers, and other qualified callers. The Communication Coordinators' essential functions and responsibilities include the coordination of all Baptist Health EMS 911 calls, triaging requests for emergency medical services, and ensuring appropriate and timely response by emergency personnel. Coordinates the initial communications of public, private, and flight-related calls coming into Baptist Health, including NICU and specialty transports, tracks arrival times of all incoming patients accepted through the Command Center, coordinates transportation of discharged patients needing EMS transport, and computer data entry into multiple computer programs. Operates multiple line telephone systems that receive 911 calls and non-emergency calls and determine the priority and type(s) of response required. Assists with patient movement during disaster situations, and tracks system hospital diversion, and other Duties as assigned.Other Information:EDUCATION: High school diploma or general education degree (GED); and one to two years' related experience and/or training; or equivalent combination of education and experience.EXPERIENCE, TRAINING, KNOWLEDGE: Must have 1-2 years of dispatch experience or experience with medical terminology used by Emergency Medical Technicians or other certified or licensed providers, comfortable using computer-based technology, and have the ability to multi-task efficiently with little supervision, work in a fast-paced environment on multiple projects and has a strong attention for detail.CERTIFICATION, LICENSURE, BONDING: preferred licensure as an LPN, EMT/Paramedic, as required by the Arkansas State Board of Nursing (ASBN)/Office of EMS, or equivalent years of healthcare experience.PHYSICAL WORKING CONDITIONS: Works in a clean, well-lighted, air-conditioned environment. Exposed to continuous CRT use with high visual demands. Minimal lifting on an infrequent basis.This job will be authorized 72.00 hours bi-weekly.">Department: Command CenterShift: NightWorking Hours: Other Information:EDUCATION: High school diploma or general education degree (GED); and one to two years' related experience and/or training; or equivalent combination of education and experience.EXPERIENCE, TRAINING, KNOWLEDGE: Must have 1-2 years of dispatch experience or experience with medical terminology used by Emergency Medical Technicians or other certified or licensed providers, comfortable using computer-based technology, and have the ability to multi-task efficiently with little supervision, work in a fast-paced environment on multiple projects and has a strong attention for detail.CERTIFICATION, LICENSURE, BONDING: preferred licensure as an LPN, EMT/Paramedic, as required by the Arkansas State Board of Nursing (ASBN)/Office of EMS, or equivalent years of healthcare experience.PHYSICAL WORKING CONDITIONS: Works in a clean, well-lighted, air-conditioned environment. Exposed to continuous CRT use with high visual demands. Minimal lifting on an infrequent basis.This job will be authorized 72.00 hours bi-weekly.

  • Bilingual Customer Contact Center Specialist I

    2 weeks ago

    Little Rock, Arkansas, United States Simmons Bank Full time $40,000 - $60,000 per year

    It's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business.Position SummaryDo you like helping people achieve financial peace of mind? We offer just that in a fast pace, multi-dimensional work environment with the ability to earn additional incentive pay monthly and be...

  • Quality Assurance Manager, Call Center

    4 days ago

    Little Rock, Arkansas, United States Bank OZK Full time

    Job Purpose & ScopeThe Quality Assurance (QA) Manager is responsible for developing, implementing, and refining quality monitoring programs in our Bank's call center locations to ensure our customer service aligns with the highest industry standards. Leads a team of Risk and Quality Assurance Specialists whose duties include analyzing performance metrics,...

  • Quality Assurance Manager, Call Center

    2 days ago

    Little Rock, Arkansas, United States Bank OZK Full time

    Job Purpose & ScopeThe Quality Assurance (QA) Manager is responsible for developing, implementing, and refining quality monitoring programs in our Bank's call center locations to ensure our customer service aligns with the highest industry standards. Leads a team of Risk and Quality Assurance Specialists whose duties include analyzing performance metrics,...

  • Access Coordinator II-Women's Center

    3 days ago

    Little Rock, Arkansas, United States University of Arkansas for Medical Sciences Full time

    Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via , then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for...

  • RN (PRN) - Transfer Center

    2 weeks ago

    Little Rock, Arkansas, United States University of Arkansas System Full time

    Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via , then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for...

  • RN - Appointment Business Center

    1 week ago

    Little Rock, Arkansas, United States University of Arkansas for Medical Sciences Full time $60,000 - $100,000 per year

    Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via , then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for...

  • Appointment Business Center Scheduler I/II

    4 days ago

    Little Rock, Arkansas, United States University of Arkansas for Medical Sciences Full time

    Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via , then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for...

  • Referral Specialist

    7 days ago

    Little Rock, Arkansas, United States Arkansas Urology Full time $40,000 - $60,000 per year

    Job Title: Referral Specialist Location: Little Rock  Department: Referral Specialist Department Reports To: Patient Access Manager Job Type: Full-Time Job Summary: The Referral Specialist is responsible for coordinating and scheduling incoming patient referrals from external providers to our clinics and healthcare professionals for routine office...

  • Referral Specialist

    4 days ago

    Little Rock, Arkansas, United States Arkansas Urology Full time

    Job Title: Referral SpecialistLocation: Little RockDepartment: Referral Specialist DepartmentReports To: Patient Access ManagerJob Type: Full-TimeJob Summary:The Referral Specialist is responsible for coordinating and scheduling incoming patient referrals from external providers to our clinics and healthcare professionals for routine office visits, in-office...

  • RN - Family Medical Center

    2 weeks ago

    Little Rock, Arkansas, United States University of Arkansas System Full time $60,000 - $90,000 per year

    Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via , then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for...