Service Engineer

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

This Service Engineer position reports to the Senior Manager of Engineering/ Prototype and Engineering Support.

The focus of this position is to troubleshoot, repair, and upgrade complex instruments, provide assistance with testing and troubleshooting in a variety of engineering tasks.

• Assist in troubleshooting, assembling, and retrofitting prototypes, and working with electrical and mechanical devices, electrical wiring, fluidics components, schematics and technical drawings.
• Assist with engineering related studies, processes, designs, inspections and/or quality audits.
• Provide assistance with gathering, recording and maintaining engineering specific information.

Responsibilities

• Troubleshoot, repair, and upgrade complex diagnostic equipment during all stages of development at R&D sites, OEM manufacturers, and Customer sites.
• Work closely with and provide feedback to R&D engineers, Manufacturing, Assay development, and Service.
• Working with electrical/mechanical/chemistry devices.
• Provide assistance with gathering, recording and maintaining engineering specific information, provide feedback regarding instrument issues found to Engineering, Manufacturing, and Service
• Recording and maintaining engineering specific information in accordance with FDA regulations.
• Occasional off-shift hours may be required.

Required Knowledge/Skills/Education/Experience

• Proven ability to troubleshoot, repair, and upgrade complex instrument
• Proven Customer service skills
• Familiar with diagnostic instrument software and remote access diagnostics.
• At least 5 years experience troubleshooting hardware and software issues in a Field service or R&D environment
• Bachelor's degree in engineering (electrical, mechanical, BioMed) preferred.
• Able and willing to travel, up to 30% travel.

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

Min $107,060 - Max $160,580

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here.

Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you're unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

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Export Control: "A successful candidate must be able to work with controlled technology in accordance with US export control law." "It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations."

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