Director of Customer Experience

6 days ago


Chicago, Illinois, United States ALIYA Healthcare Consulting Full time $60,000 - $90,000 per year

Director Of Customer Experience
Job Type
Full-Time

Chicagoland Area

Come join our AMAZING Team
ALIYA Healthcare is a skilled nursing facility in Oak Lawn, IL.
Our goal is to raise the bar on quality care and provide a positive customer service environment.
Director of Customer Service Benefits:
On Demand Pay Available

Full-Time Schedule

Tuition Reimbursement

Medical/Dental/Vision Coverage

401K

Director of Customer Experience Duties:
Concerns Forms- Initiated by Customer Service - Follow-up for resolutions.

Tours -in collaboration with Admissions

New Admission Room preparation (Room Readiness Checklist)

Welcome and support Hospitality.

New Admission Greeting

Family arrival notification

New admissions follow up to reconnect every 24 hours for 3 days.

New admissions complete contracts within 72 hours of admission

New Resident Room rounds once a day (New Admission greeting

Regular Resident Room rounds once a day (Angel rounds/TLC rounds)

Intentional rounding twice a day on all floors (IDPH Safety guidelines)

Assists the Business Office Manager

Director of Customer Experience Qualifications:
2 years' experience or more in customer service-related position

Must possess, as a minimum, a high-school diploma or its equivalent.

Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).

Ability to multi-task, prioritize and work under pressure.

Professional appearance and demeanor.

Ability to be resourceful, tactful, and proactive in dealing with any issues that may arise.

IND123



  • Chicago, Illinois, United States University of Chicago Full time $125,000 - $130,000

    DepartmentADV People and CultureAbout the DepartmentThe Advancement Office engages alumni (~220k), current students, parents, and friends of the University through intellectual, professional and social activities on campus, around the world and online. Advancement raises $600 Million annually to support faculty and researchers, practitioners and patients,...


  • Chicago, Illinois, United States The University of Chicago Full time $125,000 - $130,000 per year

    DepartmentADV People and CultureAbout the DepartmentThe Advancement Office engages alumni (~220k), current students, parents, and friends of the University through intellectual, professional and social activities on campus, around the world and online. Advancement raises $600 Million annually to support faculty and researchers, practitioners and patients,...


  • Chicago, Illinois, United States Hallmark Full time $40,000 - $70,000 per year

    Pay $18.25/hourFull-time 6:00am - 3:00pm or 3:00pm - 11:00pmAt The Hallmark, we are dedicated to enriching the lives of our residents through compassionate care and unwavering support. We are seeking individuals who share our commitment to creating exceptional living experiences and who are eager to contribute to a supportive, family-like atmosphere. When...


  • Chicago, Illinois, United States Salesforce Full time $185,500 - $268,900 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...


  • Chicago, Illinois, United States TAG - The Aspen Group Full time $204,000 - $241,000

    About the CompanyThe Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and...


  • Chicago, Illinois, United States MARKT-PILOT Full time $120,000 - $200,000 per year

    With offices in Chicago, Germany, Italy, and Stockholm, MARKT-PILOT is a high-growth SaaS company helping industrial machinery manufacturers (OEMs) price smarter. Our market-intelligence platform surfaces real-time competitive prices, availability, and demand trends for aftermarket parts, enabling teams to optimize pricing, grow revenue and margins, and...


  • Chicago, Illinois, United States Proofpoint Full time $146,940 - $182,190 per year

    About UsWe are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.How We WorkAt Proofpoint, you'll be part of a...


  • Chicago, Illinois, United States University of Chicago Full time $113,300 per year

    DepartmentESA Deputy Director - Direct ReportsAbout the DepartmentCareer Advancement serves a student population of approximately 7,000 arts and sciences undergraduate students, in addition to alumni who have graduated within the last five years. Career Advancement plays a vital role in ensuring our students' success after graduation. Career Advancement...


  • Chicago, Illinois, United States Circa - IPG DXTRA Full time $85,000 - $125,000 per year

    We Are Seeking:We're looking for a passionate, dynamic, and sports-savvy Account Director to join our team, focusing on Sports Marketing and Public Relations. This role will center on crafting and executing high-impact, earned-driven integrated activations that blend brand storytelling with the power of sports culture. You will lead work tied to major...


  • Chicago, Illinois, United States Weber Shandwick Full time $85,000 - $125,000 per year

    We Are Seeking:We're looking for a passionate, dynamic, and sports-savvy Account Director to join our team, focusing on Sports Marketing and Public Relations. This role will center on crafting and executing high-impact, earned-driven integrated activations that blend brand storytelling with the power of sports culture. You will lead work tied to major...