Community Outreach Director

Brief Description
Department: Circuit County Clerk

Position Control Number:

FLSA Status: Personal Staff not subject to FLSA

Safety Sensitive Designation: This position is not designated as safety-sensitive.

Random Drug/Alcohol Test: No

Opening Date: November 3, 2025

Closing Date: November 5, 2025 at 11:59 PM

This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and minimum qualifications of this job. The incumbent(s) may be required to perform job-related responsibilities and tasks other than those stated in this job description. Nothing in this job description restricts management's right to assign or reassign job-related responsibilities and tasks to this job at any time. Certain functions are understood to be essential; these include, but are not limited to, attendance, getting along with others, working a full shift, and dealing with and working under stress. Any essential function of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant only to the extent medically and reasonably feasible.
An Equal Opportunity Employer
JOB SUMMARY:
Responsible for the direction of the Circuit/County Clerk's outreach and education programs, support and enhancement of the Circuit/County Clerk's services, facilitation and enhancement of internal communication, the direction of the Circuit/County Clerk's electronic communication via website and social media, and direction of the Circuit County Clerk's media engagement.

Essential Job Functions

• Develops and distributes educational material promoting awareness of Circuit/County Clerk's services and activities including news releases, publications, articles, and exhibits.
• Writes and/or presents speeches concerning Circuit/County Clerk's operations, programs, and issues for various civic groups, agencies, and the general public.
• Attends meetings and business functions as a representative of the Circuit/County Clerk; answers questions related to the functions of the Clerk's Office as needed.
• Conducts public awareness presentations to citizen groups, governmental agencies, and the general public as needed.
• Develops crisis communication strategies and procedures; conducts news releases addressing crisis situations.
• Prepares and presents promotional and educational programs to government agencies, civic organizations, schools, and the general public.
• Promotes Circuit/County Clerk at civic functions, job fairs, meetings, and other events.
• Writes, edits, and disseminates news releases to news media including newspapers, radio, and television media.
• Provides information to the press and other media as directed by administrative staff within the Clerk's Office.
• Researches past records to obtain pertinent information concerning news releases.
• Coordinates media coverage of Circuit/County Clerk events.
• Coordinates Circuit/County Clerk's schedule with media.
• Develops and recommends procedures to improve the effectiveness of communication within the Clerk's Office.
• Manages the Circuit/County Clerk's website for content ensuring the maintenance of current, accurate, and complete information.
• Ensures the preparation of speeches and talking points for presentations by the Circuit/Clerk and the coordination of appointments and meetings.
• Manages social media accounts for the Circuit/County Clerk.
• Serves as department liaison regarding governmental affairs with state, local, and federal governmental agencies.
• Provides supervision to the Community Outreach Specialist in the response to citizen requests for programs and services.
• Evaluates and directs social media initiatives such as Facebook, Twitter, and others ensuring the communication of the Circuit/County Clerk's Office news and activities.
• Develops strategies to position the Circuit/County Clerk's Office services and programs online through social media sites and other web tools.
• Analyzes and recommends appropriate methods and styles of communication to maximize public access to Circuit/County Clerk's Office information.
• Trains in each division within the office to become familiar with processes and services of the Clerk's Office.
• Provides administrative support duties for division managers as needed.

Secondary Duties And Responsibilities

• Performs other related duties as required.

PERSONNEL SUPERVISED:
Provides supervision to one Community Outreach Specialist.

WORKING CONDITIONS:
Work is performed in a smoking-restricted office environment. Attendance at meetings and functions at outside agencies within the County and outside of normal working hours will be required.

Minimum Qualifications
REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES:

• Considerable knowledge of the principles and techniques of public information, public relations, and marketing.
• Considerable knowledge of operational services and activities within the Circuit/County Clerk's Office.
• Considerable knowledge of publication design and layout techniques.
• Considerable knowledge of business and publishing software.
• Considerable knowledge of the methods and techniques of presentation of public information sessions.
• Considerable knowledge of communication strategies through social media websites.
• Good knowledge of communications media.
• Some knowledge of the principles and practices of journalism and media writing.
• Ability to write news releases, articles, and other materials.
• Ability to design and produce brochures, pamphlets, and other public informational materials.
• Ability to prepare and present written information and reports.
• Ability to communicate effectively in writing.
• Ability to conduct informational research.
• Ability to analyze communications strategies.
• Ability to plan and organize departmental projects and programs.
• Ability to establish and maintain a recordkeeping system.
• Ability to attend work regularly and reliably.
• Skill in the operation of a computer and use of design and publication software and social media websites.

Physical Requirements

• Visual acuity is needed for the use of a computer screen.
• Ability to effectively communicate orally to individuals and groups.
• Digital dexterity is necessary for keyboard operation.

Education And Experience
Completion of a bachelor's degree in Communications, Journalism, Public Relations, Business Administration, Marketing, or a related field; ­considerable experience with public relations, communications, or a related area; or any equivalent combination of experience and training which provides the required skills, knowledge, and abilities.

Requirements
Employment is contingent upon the successful completion of a criminal background check.

Regular and reliable attendance is an essential function of this position.

Summary
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