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Housing Navigation Technician

8 hours ago

San Francisco, California, United States PRC Baker Places Full time

PRC Baker Places is a non-profit organization dedicated to serving the San Francisco community through legal advocacy, workforce development, financial services, and residential treatment programs. We support formerly homeless adults living with co-occurring mental health and substance use disorders by providing a continuum of integrated direct care services. All of our programs are grounded in a social rehabilitation philosophy that integrates harm reduction and daily living skills within a safe and supportive environment.

Mission Statement: Our mission is to help people affected by HIV/AIDS, substance use, or mental health issues better realize opportunities by providing integrated legal, social and health services that address the broad range of social risk factors that impact wellness and limit potential.

Values that Guide Us: Accountability, Honesty, Integrity, Diversity & Inclusion, Respect

If you're passionate about making a real impact in your community, working in a dynamic, inclusive environment, and helping people rebuild their lives, PRC Baker Places is the place for you.

Job Title: Housing Navigation Technician Division/Department Programs

Location: Central Office

Direct Reports: None Indirect Reports: None

Position Overview

The Housing Navigator Technician assists clients in the process of locating and obtaining permanent housing by collaborating with San Francisco's Department of Homelessness and Supportive Housing, San Francisco Health Plan, and other external and internal stakeholders. The Housing Navigator Technician is responsible for actively working towards getting a client housed or referred to the appropriate community support programs based on assessment for housing, mental health, and substance use disorder needs.

Housing Navigation Technician at PRC Baker Places plays a critical role in supporting our client's care management plan while utilizing high touch points of engagement with clients, staying service focused, and understanding the barriers of what our unhoused communities face daily by leading with integrity and compassion within this role.

Primary Duties and Responsibilities

  • Assess clients for housing eligibility across all housing options utilizing both housing first and treatment first lenses.
  • Prepare housing plans with clients to set goals and benchmarks during the process based on need.
  • Documentation quality and timeliness that meets minimum agency standards.
  • Timely and accurate data entry using agency databases and Epic based on agency standards, Medi-Cal standards, and any contract standards.
  • Effectively manage caseloads of clients at various stages in the housing process.
  • Comply with policy and procedures, workflows, and meet documentation requirements.
  • Identify any social determinants of health through clinical assessments other than housing; assist client and staff to refer client to internal and external resources including but not limited to behavioral health, substance use disorder, medical supports, or other ECM/CS programs.
  • Explore with clients on a one-on-one basis the impacts of ADLs and housing, and ways to overcome challenges.
  • Assess clients for substance use and mental health disorders that may require 90-day treatment and make appropriate referrals.
  • Assist clients in accessing community access points for any assessments.
  • Provide at least two workshops a year on accessing and retaining housing.
  • Provide one agency wide presentation each year about housing navigation services, referral processes, and general needs of clients to get housed.
  • Assist clients in applying for various housing during open house type settings and one-on-one sessions.
  • Participate in any community organization groups for housing.
  • Participate in any ongoing development and maintaining resource guides for housing.
  • Generate reports as required.
  • Support clients in moving into new housing.
  • Participate in agency required training of at least 20 hours per year.
  • Maintain a working relationship with external providers, members of the community, and internal programs.
  • Provide culturally competent services using harm reduction and trauma informed principles.
  • Perform other duties as assigned.

Minimum Qualifications

  • Minimum 2 years of experience with one-on-one housing related advocacy required.
  • Bachelor's degree required, MHRS preferred.
  • Strong organizational skills with attention to detail and accuracy.
  • Experience working with a wide variety of populations while practicing cultural humility.
  • A strong knowledge of issues confronted by and sensitivity to adults with substance abuse, domestic violence, HIV/AIDS, mental health issues, history of trauma and co-occurring diagnoses.
  • Knowledge of both harm reduction strategies, housing first strategies, and the intersectionality of both.
  • Experience working with government agencies, nonprofit organizations, and community stakeholders.
  • Ability to work independently with minimum supervision and to prioritize and deal with diverse tasks.
  • Basic understanding of general computer skills & practices, proficiency in Microsoft Office 360 preferred but not required.
  • Ability to work flexible schedules/shifts/areas.
  • Must clear CDSS licensing background and FBI/DOJ background prior to hire.
  • Must possess and maintain a valid California driver's license.
  • TB test results obtained prior to hire and yearly after hire.
  • First Aid and CPR certifications obtained upon hire and maintained yearly.
  • Bilingual (English/Spanish) highly desirable but not required.

Physical Requirements

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. Never Occasionally Constantly

Remaining in a stationary position, often standing or sitting for prolonged periods. Never Occasionally Constantly

Repeating motions that may include the wrists, hands and/or fingers. Never Occasionally Constantly

Moving to accomplish tasks, responding to client's needs, or moving from one worksite to another. Never Occasionally Constantly

Communicating verbally, orally, and written with others to exchange information. Never Occasionally Constantly

Operating motor vehicles or heavy equipment. Never Occasionally Constantly

Work that includes adjusting. lifting or moving objects up to 20, 50, 100 pounds weight. Never Occasionally Constantly

Salary and Benefits:

This is a full-time, exempt position. PRC offers a competitive salary plus medical, dental, and vision insurance for employees and their eligible spouse/children, as well as short/long-term disability, life insurance, employer-matching contributions to 403(b) retirement, generous paid time-off, California Bar dues, and professional development.