Regional Account Manager

VGM & Associates is the nation's largest and most comprehensive Member Service Organization (MSO) for post-acute healthcare including DME/HME, Respiratory, Sleep, Wound Care, Complex Rehab, Women's Health, Home Modifications and Orthotics & Prosthetics providers. Over 2,500 providers with nearly 7,000 locations rely on VGM to connect them to valuable resources every single day.

Position Summary

VGM Group is looking for a Regional Manager for their Midwest Territory of the United States: ND, SD, NE, KS, MN, IA, MO, WI, and IL. The Regional Account Manager (RAM) is a relationship driven, consultative sales professional physically representing VGM to members within a geographic region of the United States. The RAM's primary functions are to:

• drive retention of current VGM members,
• build service offerings with these members,
• develop and maintain vendor partner relationships,
• and prospect to obtain new members and expand VGM membership.

The RAM will be responsible for prospecting large and small HME providers and other recognized customers within their assigned territory. Ultimately tasked with building our brand and membership portfolio and increasing revenue year over year, commitment to in-depth knowledge of our service offerings and partnerships, as well as high-quality customer service, is crucial to success. The Account Manager must be a self-starter with strong communication skills, ability to close sales and desire to surpass membership goals. This is a fast-paced position requiring strong personal drive and commitment to succeed while working remote from the home office; frequent (weekly) travel is required with the role.

Reporting Accountability:  Senior Director of Customer Success

Working Location:  Territory of North Dakota, South Dakota, Nebraska, Kansas, Minnesota, Iowa, Missouri, Wisconsin, and Illinois ; the RAM is preferred to live within their assigned territory

Hours: Full-time:  40 hours/week but will require off -hour member appointments, outings, and engagements. Position will require frequent overnight travel.

Responsibilities of the RAM

The Regional Account Manager is responsible for generating membership and building relationships while retaining and building current membership and increasing revenue for VGM & Associates. Goals are provided with expectations to meet and/or exceed.

• Recommend products and services to members based on their needs
• Assist in onboarding of new members and provide ongoing support
• Conduct business reviews with members
• Strengthen current and develop new VGM vendor partner company relationships
• Coordinate ongoing education on current issues relevant to members (i.e. webinars, presentations, web-based courses)
• Author timely communications (i.e. eNewsletter ) to keep members informed of the latest VGM and industry news, events and initiatives
• Maintain the CRM; update contacts, track activities, manage opportunities and maintain client record
• Manage a discussion board on the member portal to allow for peer-to-peer networking
• Support members with questions and issues – know how and when to refer them for support elsewhere
• Help to maintain departmental databases and spreadsheets for tracking purposes, including accruing status and resourcing information and monthly reports
• Organize meetings and member trainings
• Answer phone and email inquiries timely and accurately
• Participate in marketing and industry educational events (i.e. seminars, trade shows)
• Travel and meet with current and prospective members and vendors weekly
• Represent VGM at tradeshows and industry events, etc., initiating relationship building and generating business leads to follow-up on.
• Prepare and facilitate presentations when appropriate.
• Maintain a positive, results oriented work environment, building partnerships and model teamwork, communicating to others in an open, balanced and objective manner

Position Qualifications
Education/Experience:

• Bachelor's degree preferred
• 3+ years professional sales experience required

Skills And Competencies
Crucial to success in the role is the proven ability to be a business and sales partner, forging relationships with members and colleagues built on reliability, trust and respect, promoting the ability to have in-depth business conversation. In addition, qualified candidates must have/be:

• Multi-year experience in the healthcare profession, preferably HME
• Bilingual in communication encouraged – English and Spanish preferred
• Relationship driven with the competence to build a membership community through the demonstrated traits of involvement in professional networking groups and the ability to attract new members and bond with these members
• Sound interpersonal, verbal and written communication skills required for the purpose of developing and delivering presentations as well as creating, composing and editing written materials
• Client focused approach to work
• Possess the ability to be independent in much of their function and to reach out when help is needed
• Recognized proficiency to work well with others across the organization; demonstrating the ability to work cooperatively and build consensus
• Proven attention to detail, follow-through skills, and problem-solving skills
• Strong organizational and time management skills to prioritize heavy workloads to meet time sensitive deadlines
• A flexible attitude with respect to work assignments and new learning
• Solid working knowledge of Excel and Tableau and relevant software such as MS-office: Word, PowerPoint etc.)
• Maintain a professional appearance and provide a positive company image to industry personnel and public alike

Physical Requirements:

• Operation of office equipment and using technology efficiently such as computers, phones, misc. office equipment
• Regular overnight travel via car and plane
• Working at a physical desk, moving about a home office as needed for work
• Visual abilities to include reading, distance vision and peripheral vision

Learn more about VGM:
At VGM, we're 100% employee owned.

Headquartered in Waterloo, Iowa, VGM is a 100% employee-owned company providing business and professional services to thousands of business customers across North America. Services include group purchasing, commercial insurance, management of healthcare services and networks in post-acute cases, healthcare distribution direct to patient homes, specialty consulting, online education, digital, print, and traditional marketing and more. VGM employs approximately 1,700 people across 40 states and Canada, with more than 1,100 working in Iowa. VGM has been named the Top Workplace in Iowa on multiple occasions and is proud of its role in the communities in which it serves. For more information visit

Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate.

VGM Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, pregnancy, national origin, disability, genetic information, military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.