Contact Center Agent

6 days ago

Tampa, Florida, United States TAMPA BAY FEDERAL CREDIT UNION. Full time $35,000 - $45,000 per year

As a Contact Center Agent, you will perform duties in a call center environment by providing professional customer support to our members and potential members via incoming/outgoing calls, fax, email, and written correspondence. Support a sales and service environment in conjunction with the Credit Unions values and goals. Perform a variety of Call Center customer support tasks that contributes to an efficient operation and growth of TBFCU business goals. A Contact Center Agent provides quality customer service & support to members and assures confidentiality and privacy of member data.

Contact Center Agent Job Responsibilities:

  • Handles a high volume of inbound and outbound calls
  • Assist members with a variety of transactions by telephone, fax, email and text that include, but are not limited to processing loan payments, transfers, access to online banking, research and account maintenance
  • Refers product and service information to members in helpful, professional manner in an effort to deepen member relationships and achieving their financial goals
  • Have in-depth knowledge and understanding of products and services provided by the Credit Union and affiliates to ensure accurate information is being provided to members
  • Ensure member and customer satisfaction by being patient and offering a pleasant interaction at all times, while trying to meet or exceed expectations
  • Maintains awareness of calls waiting
  • Exercise some independent judgment

Contact Center Agent Experience:

  • Six months to two years of similar or related experience in customer service, including time spent in preparatory positions
  • Call center experience preferred
  • Customer service experience preferred
  • Bilingual preferred (English/Spanish)

Contact Center Agent Education:

  • High School education or GED required
  • Some college preferred

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