Client Success Representative

2 weeks ago

Riverside, California, United States Signal Reach Full time $60,000 - $90,000 per year

We'rehiring a Client Success Representative for AT&T. We'll teach the Client Success Representative how to navigate the currents of customer service and sales, ensuring you're always landing the big ones.

As a Client Success Representative, you won't just be fishing—you'll be mastering the art of the catch in AT&T's wireless world. With mentorship from experienced sales representatives, the Client Success Representative will learn to hook clients with top-tier plans, navigate activation conversations, and reel in customer satisfaction like a pro, while building a reputation as the expert in your location.

What Will I Be Doing as a Client Success Representative?

  • Recommend wireless devices, service plans, and accessories that align with customer usage patterns and AT&T's connectivity standards.
  • Facilitate sales onboarding and activation by coordinating documentation, verifying provisioning steps, and ensuring service alignment across AT&T's platforms.
  • Maintain CRM accuracy by logging purchase intent, service milestones, and customer interactions to support campaign sales tracking and account visibility.
  • Escalate customer concerns and technical issues through structured internal workflows to preserve customer satisfaction.
  • Promote device upgrades, protection plans, and bundled offers that enhance customer value and contribute to campaign sales performance.
  • Analyze territory-level performance sales data and share insights to refine outreach strategies and optimize workflow efficiency.

What Do I Need to Bring to the Table as a Client Success Representative?

  • High school diploma or GED required; coursework in business, marketing, or communications preferred to support sales strategy and customer engagement.
  • Experience in wireless retail, customer support, or sales positions.
  • Strong communication and problem-solving skills; able to guide customers through product selection and contribute to campaign performance benchmarks.
  • CRM proficient; maintains accurate, actionable records to support account tracking, territory metrics, and activation forecasting.
  • Detail-oriented and resilient; thrives in structured, performance-driven environments with defined benchmarks, workflow protocols, and advancement pathways.

Job Type: Full-time

Pay: $ $1,450.00 per week

Benefits:

  • 401(k)

Work Location: In person

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