Patient Financial Representative

5 days ago

Gainesville, Florida, United States UF Health Shands Hospital Full time

Overview:

FTE - 1.0

Mon-Fri

8:00 am - 5:00 pm

Provides financial counseling to inpatients, their guarantors, and select outpatient groups, while gathering appropriate socioeconomic data relevant to each account. The role ensures financial readiness and support by coordinating a variety of tasks related to patient registration and financial clearance.

Responsibilities:

Key Responsibilities
  • Establish and/or confirm medical record identification numbers and complete patient registration.
  • Conduct detailed financial screening and analysis for patients and guarantors.
  • Verify insurance coverage or other third-party payer information.
  • Obtain precertifications on behalf of multiple billing entities.
  • Collect deposits and co-payments as required.
  • Facilitate revolving credit applications and sponsorship referrals when applicable.
  • Obtain necessary signatures and supporting documentation from patients and guarantors.
  • Coordinate financial issues with internal departments (e.g., billing, admissions) and external agencies.
  • Address or appropriately refer non-financial concerns of patients to the proper department or agency.

Qualifications: Minimum Education and Experience Requirements:High school graduate or equivalent is required. College degree or related course work desired. Minimum of 3 years experience in a business office, experience with a healthcare provider, healthcare-related business, or in a related industry (e.g. insurance) with emphasis on third party payor requirements is required. Combinations of Shands-specific work experience related to patient demographics, Admissions Financial Arrangements, billing and collections, patient records processing, or the like, and with direct public contact, may be substituted for experience. A working knowledge of medical and insurance industry terminology is required. Must have experience which demonstrates ability to perform multiple tasks simultaneously, recognize and react to changing priorities, make timely and accurate judgment decisions, effectively communicate with other health-care professionals and work independent of direct supervision. Proficiency in applications as well as demonstrated ability to work with multiple computer systems is required. Must demonstrate exceptional verbal, analytical and written communication skills. Must be adaptable, tactful and able to work well under pressure. Must demonstrate and understanding of 'first impression' position and the need for appropriate dress, attitude and concern associated with the position. A working knowledge of medical and insurance industry terminology is required.Motor Vehicle Operator Designation:None providedLicensure/Certification/Registration:CPAT preferred.

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