Lead Business Analyst

At Frontline Insurance, we are on a mission to Make Things Better, and our Lead Business Analyst - Guidewire ClaimCenter plays a pivotal role in achieving this vision.  We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one. 

What makes us different? At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We're committed to making a difference and achieving remarkable things together. If you're looking for a role, as a Lead Business Analyst - Guidewire ClaimCenter, where you can make a meaningful impact and grow your career, your next adventure starts here

Our Lead Business Analyst - Guidewire ClaimCenter enjoys robust benefits: 

• Hybrid work schedule
  
• Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
  
• Financial Security: 401k Retirement Plan with a generous 9% match
  
• Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members. 

What you can expect as a Lead Business Analyst - Guidewire ClaimCenter: 

• Oversee BA work across all ClaimCenter projects, maintenance, production support, and related workstreams, ensuring requirements and user stories are clearly defined, complete, and development ready.
• Ensure an analysis plan is created, maintained, and kept up to date (tasks, target dates, hours, deliverables) for all ClaimCenter efforts.
• Provide direction, mentorship, and daily guidance to Business Analysts to keep analysis efforts aligned with business and delivery goals.
• Analyze business requests to understand the underlying objectives and ensure solutions deliver value; proactively identify opportunities for improvement and recommend alternative approaches when appropriate.
• Actively perform hands-on requirements gathering, analysis, and documentation to support ClaimCenter efforts, in addition to providing oversight and guidance.
• Review requirements to ensure they reflect true business needs, are updated correctly, and comply with BA standards.
• Ensure BAs leverage appropriate analysis techniques (e.g., decision tables, process flows, entity relationship diagrams) to fully support their work and stakeholder understanding.
• Oversee production support analysis, ensuring timely investigation and resolution of ClaimCenter-related issues while maintaining production SLAs.
• Support User Acceptance Testing by ensuring timely BA responsiveness to UAT requests, triaging issues reported by testers, and coordinating necessary fixes with IT leadership approval to ensure system changes meet business needs before deployment.
• Act as a subject matter expert on Guidewire ClaimCenter, providing guidance on system workflows, business rules, and integrations.
• Coordinate with cross-functional teams, including Product Owners, Developers, QA Analysts, and other business and IT stakeholders, to ensure smooth execution and delivery. Loop in leads from other centers as needed for cross-functional impacts to keep efforts focused and effective.
• Foster strong relationships with business stakeholders to build trust, deepen understanding of business processes and objectives, and ensure analysis deliverables are aligned with actual operational and strategic needs.
• Collaborate with the Business Analysis Manager, BA Practice Lead, other BA Leads, and the Director of Business Analysis to establish, refine, and enforce business analysis best practices and process standards.
• Ensure BAs follow BA COE standards and maintain accurate, up-to-date requirements for ClaimCenter.
• Contribute to requirements cleanup initiatives and ensure requirements remain current and reliable.
• Identify and implement process improvements to enhance BA efficiency, quality, and delivery outcomes.
• Participate in recruiting, interviewing, and selection processes for Business Analysts, providing input on candidates' experience, system or related system expertise, and business domain knowledge to ensure strong team fit and alignment with practice standards.
• Provide ongoing performance feedback and input to the BA Manager and BA Practice Lead regarding Business Analysts assigned to ClaimCenter, supporting effective coaching, development, and performance evaluations.

What we are looking for as a Lead Business Analyst - Guidewire ClaimCenter: 

• Bachelor's degree in a related field (e.g., Business, IT, Insurance, or equivalent experience).
• 6+ years of business analysis experience, preferably with a focus on claims.
• 3+ years of experience in P&C Insurance, with a strong preference for Guidewire ClaimCenter expertise.
• Strong communication, collaboration, and leadership skills.
• Ability to adapt in a fast-paced, evolving environment and manage multiple priorities.
• Preferred but not required:
  • Guidewire Certified Associate, Professional, or ACE in ClaimCenter.
  • Business Analysis Certifications (e.g., CBAP, IIBA-AAC).
  • Agile/Scrum Certifications (e.g., CSPO, CSM).

Why work for Frontline Insurance? 

At Frontline Insurance, we're more than just a workplace – we're a community of innovators, problem solvers, and dedicated professionals committed to our core values: Integrity, Patriotism, Family, and Creativity.
We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive. 

Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. 

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