Workforce Registration Specialist

Working Title Workforce Registration Specialist (Education Support Specialist II) Role Title Education Support Spec II Role Code 29143-SW FLSA Nonexempt Pay Band 03 Position Number Agency Laurel Ridge Community College Division Laurel Ridge Community College (Div) Work Location Frederick - 069 Hiring Range The starting minimum for this position is $33,828.00 with a range maximum of $44,346.00 Emergency/Essential Personnel No EEO Category F-Admin Supp Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- Yes Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule

Work Schedule: Monday – Friday

In this position, the employee will travel to the Middletown Campus in Middletown, VA, twice a week on Tuesdays and Thursdays for training and office coverage.

Sensitive Position No Job Description
The Laurel Ridge Community College's mission is to provide a positive, caring, and dynamic learning environment that inspires student success, values diversity and promotes community vitality. Our vision is to enrich communities as we provide exemplary educational opportunities based on our core values:

Learning
– We foster an environment that ignites and sustains a passion for lifelong learning.

High Performance
– We are focused, responsive, collaborative, and accountable.

Integrity
– We exemplify honesty, character, and respect for our communities.

Positive Spirit
– We value creativity, enthusiasm, and a "can-do" attitude.

Diversity
– We honor the uniqueness of individuals and communities.

The
Workforce Operations Registration Specialist
is the first point of contact for potential and existing students entering our office seeking information about Workforce Solutions classes. This individual promptly greets visitors as well as answers telephone inquiries. The Registration Specialist is a member of the Operations and Registration Team, but works closely with other Workforce Solutions team members, instructors, allied agencies and other college-wide staff and administrators.

A friendly, welcoming, professional, and confident demeanor, as well as a working knowledge of classes, programs and the ability to learn the Workforce Enterprise Registration System will be essential components for success in this position. This individual must be able to assess a customer's needs/questions and proactively assist them as appropriate, whether it is explaining a class, series, or certificate program, registering them for a class(es) or referring them to other beneficial allied agencies. Additionally, they must understand Workforce Financial Aid options, explain them to clients, determine eligibility, and assist students making application. Good customer service skills and a high comfort level with constant public interaction is critical. This position interacts regularly with a highly diverse population.

Other daily tasks in this active office environment may include:
registering students for classes; processing payments; making and assembling class materials including rosters, certificates, and handouts for the instructor packets; distributing instructor packets to rooms; calling students, responding to student concerns and complaints; processing transfers and/or refunds; posting signs; helping prepare materials for events; assisting with registration and hosting at special events; assisting instructors with room preparation and basic audio visual setup for classes; submitting completion verification reports to government and professional agencies; tracking credentials; documenting enrollments, progress, and payments for FastForward, G3, and FANTIC; performing daily financial transactions necessitated by student registrations, transfers, and cancellations as directed; assisting with course/class setup and modification in the Workforce Enterprise System; securing and assigning rooms for classes; and other programming support tasks as directed by the Operations/Registrations Lead.

Interpersonal Skills Sought
ACCURATE
: Understands the importance of accuracy and attention to detail for successful outcomes;

COMMUNICATOR
: Ability to effectively communicate with a variety of diverse clients in person, on the telephone and via electronic communication such as email, chat and video conferencing;

CUSTOMER FOCUSED
: Understands the importance of superior Customer Service and prompt follow-through. Realizes many of our customers are uncertain of their needs and may not fully understand their options.

FOCUSED
: Ability to focus and multi-task despite constant interruptions in active, high-volume environment;

INDEPENDENT
: Can work independently and make decisions without constant supervision;

MULTI-TASKER
: Ability to focus and multi-task despite constant interruptions in an active, high-volume work environment;

ORGANIZED
: Ability to maintain a neat work area and develop systems to aid in routine tasks;

PROFESSIONAL
: Maintains a consistent professional demeanor and appearance;

TEAM PLAYER
: Able to work closely with others in a team-based environment; and,

TROUBLESHOOTER
: A self-starter with a positive attitude who is able to proactively assess a situation, challenge or problem, gather relevant information, determine the appropriate action and ultimately find the best solution to meet each student's unique needs.

Candidate Will Acquire a Working Knowledge Of

• The role of Workforce Solutions within the college and the services we provide to students, the community and employers;
• Workforce Solutions Classes, Series, Certificates, Fast-Track Career Training, and other programs and how they can benefit potential students and employers;
• Various grant and financial assistance options including FastForward, G3, and FANTIC available to Workforce Solutions' students;

Technical Qualities

• Experienced and confident user of Microsoft Office Suite software;
• Ability to learn the Registration Software and other productivity software to accomplish goals as it relates to his/her job responsibilities; and,
• Ability to manage a process from beginning to end and break it down into manageable components, communicate, and work cooperatively with team members to meet time-sensitive projects, deliverables and deadlines.
• Ability to assess skills, needs, interests, and aptitudes of potential students and provide coaching and direction;
• Experienced and confident user of Microsoft Office Suite software;
• Ability to learn the Registration Software and other productivity software to accomplish goals as it relates to his/her job responsibilities; and,
• Ability to manage a process from beginning to end and break it down into manageable components, communicate, and work cooperatively with team members to meet time-sensitive projects, deliverables and deadlines.

Some duties as identified by the supervisor are conducive to telework: Hybrid
(up to 32 hours per month may be telework as necessary).

Compensation And Benefits
The compensation for the position will commensurate with education and experience; however, the starting minimum for this position is $33,828.00 with a range maximum of $44,346. The position is classified staff and as such is eligible for the benefits package offered by the Commonwealth of Virginia for state agencies. For more information, please visit

Telework
According to
DHRM policy 1.61 Teleworking
, effective July 5, 2022, Virginia state employees will return to the workplace. Consistent with pre-pandemic policies, telework may be an option for certain eligible positions. Eligible positions are determined by the type of work and job requirements of the position, as defined by heads of agencies.

Click
here
to learn about Laurel Ridge Community College.
Laurel Ridge Community College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a diverse environment, and strongly encourages applications from women, minorities, individuals with disabilities, and veterans. In compliance with the Americans with Disabilities Act (ADA), Laurel Ridge will provide, if requested, reasonable accommodation to applicants in order to provide access to the application, interviewing, and selection process. Please email

for further information.

Sponsorship of an employee's work authorization takes time and requires an ongoing financial investment. Therefore, Laurel Ridge Community College does not have funding to sponsor potential employees in the US on a work visa. We consistently follow this funding model to ensure our practices are not discriminatory. Exceptions would require approval from the college president.

Laurel Ridge Community College is an equal opportunity institution providing educational and employment opportunities, programs, services, and activities. While honoring bona fide occupational exceptions as needed, the college shall promote and maintain equal employment and educational opportunities without regard to race, color, religion, disability, sex, sexual orientation, gender identity, ethnicity, marital status, pregnancy, childbirth, or related medical conditions including lactation, age, status as a veteran, national origin, or other non-merit factors. The college also promotes a safe working environment and prohibits sexual misconduct, including sexual violence and harassment.
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Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• 5 Years of demonstrated customer service experience.
• Evidence of clear communication while working with the public on the phone, and in person, and over email.

Additional Considerations

Preferred KSA And Competencies

• Evidence of database experience and working with a Customer Relationship Management (CRM/registration system) tool is preferred.
• Customer Service in an office environment preferred.
• Evidence of experience performing financial transactions
• Experience working with Zendesk or ticketing system
• Experience working in a Higher Education Environment
• Experience using Microsoft Suite products

Operation of a State Vehicle Yes Supervises Employees No Required Travel

Travel as per any required duties of the position, such as to sites/campuses and any training. Ability to cover assignments throughout the college service region as necessary for the job is required.

Posting Number CLS_4105P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 10/17/2025 Job Close Date 10/31/2025 Open Until Filled Agency Website Contact Name Melissa Shaffer-Reyes Email mshaffer- Phone Number Special Instructions to Applicants

Upload cover letter (this is optional, but recommended) and resume (this is optional, but recommended) and unofficial transcripts (this is optional for all positions except faculty, clinical instructors and tutors). Reference checks, background screenings, and eVerify are required for all Laurel Ridge positions. Satisfactory reference, background screenings are a condition of employment.

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:

or call DARS at , or DBVI at

Additional Information Background Check Statement Disclaimer

The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link:

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

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