Enrollment Advisor

Join our Team at Portland Community College
Portland Community College is the largest post-secondary institution in Oregon and 19th largest in the nation, serving approximately 80,000 full- and part-time students. PCC, which is roughly the size of Rhode Island, has four comprehensive campuses, five workforce training and education centers, and 200 community locations in the Portland metropolitan area. Wherever you're coming from and wherever you're going in life, Portland Community College has the classes and programs to get you there. Our unique role is to make high-quality education accessible to everyone, creating opportunities for our students and contributing to the economic development of our community.

Portland Community College embraces equity and inclusion as a priority. We are committed to building a community with a variety of backgrounds, skills, views, and life experiences. The more we value equity and inclusion, the more we will add value to the work we do and how we serve our students, engage with each other, and the Oregon Community that we serve. Creating a culture that honors equity and inclusion is our objective and the smart path forward.

Portland Community College will ensure that applicants requiring reasonable accommodation for the hiring process are provided for. If reasonable accommodation is needed, please contact the PCC Talent Acquisition Team at

Portland Community College (PCC) is seeking a full-time, permanent Enrollment Advisor (EA) for the New Student Engagement department in Portland, Oregon. New Student Engagement supports Portland Community College's student outcomes and goals by engaging with and guiding new students through the onboarding, registration, and college orientation processes.

Under the direction of the Director of New Student Engagement, the Enrollment Advisor ensures the success of new students throughout the enrollment process. Works to resolve difficulties and overcome obstacles encountered in the enrollment and onboarding process. Determines student need in order to identify, understand, and resolve unique issues and barriers for multiple student populations in need of supplemental support. Contributes to individual and team new student enrollment and retention goals by engaging new students in the Orientation Center, providing the tools and knowledge necessary during the onboarding process, and helping students start their journey at PCC on the right path.

This is a dynamic team working to elevate the enrollment and onboarding process for new students at a critical moment, ensuring new student success and retention. This position will work closely with the Enrollment Advisor and New Student Advising Program Coordinator teams. The primary on-site work location will be based at the Rock Creek campus. Traveling to all campuses for meetings, trainings, and events will be required as needed, with an on-site flex schedule of 4 days on campus. This position may also include some evenings and weekends.

See the classification description for additional information:

Typical Duties And Responsibilities
What You'll Do and Who We Are Looking For

• Interprets and responds to student inquiries regarding admissions and registration, and general college policies and procedures.
• Gathers information from students in order to understand and evaluate individual circumstances; interprets relevant policies, procedures, and guidelines to determine the best course of action. Refers the student to the appropriate department for further assistance as necessary.
• Evaluates individual student circumstances to advise the best course of action; interprets relevant policies, procedures, and guidelines; refers student for further assistance as necessary. Maintains accurate records regarding the nature of interaction, discussion, and resolution.
• Provides MyPCC overview and training to support student access to their accounts and records, acts as a student resource to provide information on accounts and records, checks the PCC email account status, and provides information regarding holds and financial aid status.
• Answers general financial aid questions, including the FAFSA process, timelines, and the PCC financial aid process. Assists students in filling out the FAFSA.
• Provides support on aspects of the financial aid process to students and parents. Makes necessary referrals to other student service offices, as needed.
• Provides financial aid support to students experiencing family, personal, or economic crises that may impact school performance. Maintains specific focus on working with special needs populations to identify unique needs and coordinate appropriate services.
• Maintains regular communication with student development and enrollment services staff and programs in order to provide appropriate student referrals; works collaboratively to assure well-coordinated assistance for new students.
• May assist with campus-based student outreach efforts, including coordinating campus tours, scheduling rooms, preparing logistics for campus visits, and providing campus orientation presentations.
• Acts as a principal Enrollment Services point of contact for new students; may be responsible for on-the-spot problem-solving and decision-making.
• Refers students to college resources, including Career Services, Student Learning Center, Disabilities Services, Veteran Services, Resource Centers, and Student Leadership Programs.
• Conducts multi-channel outbound campaigns to prospective and current students to support the College's comprehensive strategic plan to recruit, retain, and serve a vibrant and diverse student body.
• Performs other duties as assigned.

Work Environment And Physical Requirements
Work is typically performed in an office environment. Extensive use of a computer requires long periods of sitting at a desk. During peak periods, incumbents will typically work extended hours, including some weekends.

Minimum Qualifications
Bachelor's degree in Education, Liberal Arts, Sociology, Psychology, Student Services, or related field. Experience performing related duties may substitute for the degree requirement on a year-for-year basis. Two years of experience in a postsecondary environment in a student services capacity, working with students or coordinating services.

Success Criteria

• Strong culturally responsive communication and interpersonal skills – written and verbal, remaining sensitive to student or customer experiences and needs during challenging times.
• Collaborative, relational, and student-centered approach to successful stakeholder management through interdepartmental relationships.
• Demonstrated success communicating complex data, system navigation, and policies.
• Demonstrates an understanding of the value of diversity, equity, and inclusion, and can show the impact of this understanding on their professional work; demonstrated ability to address equity and inclusion as a priority, especially in admissions and enrollment services.
• Ability to work in a fast-paced environment, prioritizing competing demands.
• Demonstrated ability to problem-solve through researching processes and collaboration to offer holistic solutions for students.

Knowledge Of
Knowledge, Skills, and Abilities

• Processes and procedures relating to admissions, registration, financial aid, testing, and placement.
• Student success, retention, and assessment strategies;
• Applicable local, state, and federal laws, codes, rules, and regulations;
• Post-secondary education and student development;
• College policies and procedures;
• Internal and external resources available for the assigned population.

Skills In

• Customer service;
• Assessing students;
• Operating a computer and various supporting software packages;
• Public speaking and presentation.

Ability To

• Maintain accurate records;
• Work collaboratively with diverse academic, cultural, and ethnic backgrounds of community college students and staff;
• Effectively communicate in oral and written form;
• Interpret, analyze, and evaluate complex problems to successfully recognize and define solutions;
• Solve problems and defuse conflict situations.

Why You'll Love Working Here
Education
The PCC district encompasses a 1,500-square-mile area in northwest Oregon and offers two-year degrees, one-year certificate programs, short-term training, alternative education, pre-college courses and life-long learning. As part of our College community, you'll enjoy:

• A collaborative and inspiring campus community
• Opportunities for learning and professional development

Position Grade
Academic Professional 3 (A)

Employment Type
Full time

Total Rewards Package / What We OfferThere Is Never a Dull Moment At PCC. We Offer More Than Just a Competitive Salary. When You Join Our Team At PCC You'll Also Enjoy

• Comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs
• Oregon PERS contribution - PCC currently fully funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP
• Tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement
• PCC provides a tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions
• Free access to the sport centers / campus gymnasiums, performing arts, and cultural events
• Conference and events rental space - Employees receive 50% off when on-campus for personal events
• Generous Paid Leave - as determined by our collective bargaining agreement (Pro-rated by FTE for Part-Time Employees) - Faculty and Academic Professional Agreement

Paid Leave

• Starts at 13.33 hours of vacation leave per month (additional vacation hours with years of service)
• 1 day of sick leave per month
• 12 holidays
• PCC Winter Break (when College is closed)
• 1 additional personal leave day per year

View a complete list of PCC benefits

How We Determine Initial Salary Placement
The first two steps of the range are: $62,753.00 and $64,950.00 per year. Higher salary placement may be available based on qualifications, experience and internal equity.

Required
Oregon Veterans' Preference in Public Employment
Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment.
You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation:

• Veterans: DD214
• Disabled Veterans: DD214 and Letter from the Department of VA

Notice of the Availability of the Annual Security Report
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College's (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices.

PCC Employment Offers are Contingent Upon the Successful Completion of a Criminal Background Check
Please note that Portland Community College is not currently able to provide visa (e.g. H1-B Visa) sponsorship for potential employees.
Contact PCC at

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