Client Success Manager | 70K

Please only apply to this position if you have the ability to work full-time, are in the North/Central NJ, Greater NYC area or Philadelphia region and are a US Citizen, have your Green Card or Long Term Visa.

JB Consulting is a custom software company and consultancy focused exclusively on the Healthcare Industry. For 20 years we've been helping Specialty Pharmacies, PBMs and Health IT companies build a competitive advantage and differentiate themselves using cutting-edge technology and innovative software solutions. We combine deep healthcare domain knowledge with world-class IT skills that enable clients to meet the challenges of a complex and interconnected Healthcare landscape.

Our greatest value proposition at JB Consulting are the people. This is an opportunity to work with such an incredibly talented team that loves what they do and is always eager to learn something new. We are generous with our time and invest in our team members, mentoring and teaching so everyone benefits from our extensive experience. A key to that success is the retention of our employees and clients.

JB Consulting is focused in four core service areas:

• Custom Software Development - focused on PBMs, Specialty Pharmacy and Health IT w/ IT staffing and Project Management.

• EMR Integration Experts - Extract data or integrate your software with any EMR using FHIR/HL7.

• Health Information Network Integrations - e-Prescribing, e-Prior Auth, Real-Time Prescription Benefit, NCPDP SCRIPT.

• Artificial Intelligence, Machine Learning & Automation - Innovative technology with potential to dramatically improve operational efficiency and quality of medical care. 

JB Consulting Headquarters, Compensation and Benefits Overview

• Thriving in a hybrid work environment; we give our employees a flexible work schedule, where you have the ability to work remotely and as well as onsite at our Quakerbridge Road office located in beautiful Hamilton, NJ, just minutes from Princeton University.  

• Our salary and bonus package is highly competitive and we offer a fully vested 401k plan with an Employer-matched contribution of up to 4% of your salary. 

• We offer Health benefits to our employees: Guardian for dental & vision is included at no charge to the employee and Aetna for medical the company pays 50% of the plan (including 50% of spouse and/or dependent coverage).

• Employer funded Health Reimbursement Account (HRA) covers out of pocket medical expenses, including copays. 

• WE care about outcomes, more than how many hours you clock. 

• A balanced life is important to a healthy work environment. 

• PTO overview - starting 10 days vacation and 5 days of sick leave per year with (very flexible how you use them).

• Join a versatile team that works with cutting edge technology to improve Healthcare for Pharmacies, Hospitals, Doctors, and Insurance Companies, and learn to be a leading Health IT Professional.

• "Learn as you grow," this is an opportunity to expand your career into roles that interest you, best fit your abilities and give you the hands-on opportunity to develop both your technical and general business skills.

• NJ Transit train station minutes from our office, with direct service to all of NJ, Philadelphia and New York City.

• Gyms, Yoga Studios, Parks, Walking Trails, Restaurants, and the Quakerbridge Mall are all within minutes.

We are seeking a versatile client success manager that not only has client relationship management skills, but is also eager to grow into a sales role and or business analyst role. Be ready to  "Learn as you grow," that will expand your career opportunity into roles that interest you, best fit your abilities, and give you the hands-on experience to develop both your technical and general business skills.

• You will be part of cross-functional teams to ensure strategic alignment and execution of project deliverables, on schedule and highest quality standards.

• Actively participate in client meetings, team meetings, develop and manage action items.

• Manage client relationships to gain a deep understanding of the customer experience and requirements.

• Ensure client relationships are progressing in a positive and timely manner while maintaining open lines of communication.

• Report to the JB Consulting management team on project issues and project schedules.

• Learn HealthTech security policies including undergoing company sponsored HIPAA training.

• Develop proficiency in common pharmacy and health insurance procedures, policies.

• Learn and get involved in some sales and or business analyst activities.

• At least 1+ years of experience in client success with preferably a healthcare and sales background is required.

• Ability to engage professionally in a corporate environment and when dealing directly with Fortune 500 level customers.

• High comfort level in engaging with clients during meetings with strong communication skills.

• Excellent customer interaction/customer service skills.

• Ability to think critically and creatively to contribute to a dynamic and collaborative team environment.

• Entrepreneurial self starter that can thrive in the fast-paced, dynamic environment in our collaborative start-up culture.

• Sales experience is a plus, with potential to grow into a sales role if desired.

• Experience gathering critical information from meetings with various stakeholders and producing useful documentation would be a huge plus.

• Ability to travel occasionally to customer or prospect locations.

• You must be vaccinated for employment consideration.

To learn more, please visit:

 All your information will be kept confidential according to EEO guidelines.