Customer Service Representative

1 week ago


Norwalk, Connecticut, United States LM Telecommunications CT Full time $48,000 - $62,400 per year

Who We Are

At Limitless Management Group, we redefine trends, not just follow them. As a forward-thinking marketing firm supporting telecoms, we're constantly reinventing the way services are delivered and experienced. Our commitment to quality, innovation, and customer satisfaction drives everything we do. Whether it's launching a new campaign or refining a service interaction, we approach each challenge with utmost care.

Who We Need

As our Customer Service Representative, you won't just sell telecom services but also build strong relationships. Prepare to be the go-to expert for customers seeking clarity, connection, and confidence in their telecom choices. This performance-driven role is perfect for someone who thrives on solving problems and making people smile. If you're eager for a role where you'll be making a customer's day every day, APPLY TODAY

How You'll Function

  • Assist customers in selecting telecom products and services that best suit their lifestyle, budget, and connectivity needs
  • Provide clear, friendly, and accurate explanations of service plans, billing details, and product features
  • Resolve customer concerns with empathy, patience, and a solutions-focused mindset whether it's a technical hiccup or a billing question
  • Document customer interactions and feedback to help improve service delivery and identify recurring issues
  • Collaborate with sales and support teams to ensure seamless onboarding and post-sale satisfaction
  • Stay informed on product updates, service changes, and promotional offers to provide timely and relevant information
  • Represent our telecom partners with professionalism and a customer-first attitude
  • Contribute to a positive team environment by sharing insights, supporting peers, and celebrating collective wins

What You Must Have

  • Strong verbal and written communication skills
  • A passion for helping others
  • Ability to stay calm under pressure
  • Quick thinking and problem-solving abilities
  • Tech-savvy mindset (telecom knowledge is a plus)
  • Team-oriented attitude
  • Previous customer service experience preferred

Benefits of Working Here

  • Compensation: We offer a competitive, commission-based pay that rewards your hustle, not your tenure.
  • Coaching: We empower you with the knowledge and training you need to excel.
  • Training: We believe continued growth and development are crucial for our firm and our team and take immense joy in investing in you.
  • Team: We acknowledge that teamwork is essential in any organization.
  • Travel: Our associates are offered many travel occasions – from regional training to exotic retreats.

Job Type: Full-time

Pay: $ $1,200.00 per week

Benefits:

  • 401(k)

Work Location: In person



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