ERP Systems Administrator

Description
Who We Are
Parenting isn't picture-perfect. It's messy, hilarious, exhausting, and life-changing — sometimes all before noon. That's where we come in.

Founded in 2014 by our CEO Chelsea Hirschhorn, Frida was built to make the raw reality of parenting a little easier to navigate (and a lot less overwhelming). It all started with one legendary snot-sucker — the NoseFrida — and has grown into a 200+ product lineup that supports families through every stage: from fertility and postpartum recovery to baby care and beyond.

We don't shy away from the stuff no one else wants to talk about — nipple pain, diaper blowouts, or the emotional rollercoaster that comes with keeping a tiny human alive. We call it like it is, solve the problems that actually matter, and build products that help parents feel seen, supported, and totally capable.

You can now find Frida products in 50+ countries and thousands of stores across the U.S., from the biggest national retailers to your neighborhood grocery aisle.

Under Hirschhorn's leadership, Frida has become a category leader by challenging taboos, championing honesty, and supporting families at every stage of parenthood and beyond, earning acclaim on TIME's 100 Most Influential Companies, TIME Best Inventions, Fast Company Most Innovative Companies and Fast Company Brands That Matter. But the real win? Knowing we're helping parents everywhere feel a little more human and a little less alone.

How You Will Make An Impact
Frida is seeking a technically capable and process-driven Master Data & Systems Administrator to support the governance, accuracy, and lifecycle of master data across our enterprise systems—primarily NetSuite. This role ensures that our core data (items, vendors, customers, employees) is well-governed, compliant with business standards, and accessible to the right users through structured workflows and access controls.

As a key member of the Master Data team, you will manage the intake and resolution of data-related tickets while playing a critical role in maintaining data integrity, documenting standard operating procedures, and supporting cross-functional teams with platform access management, training and workflow enablement.

Responsibilities to include:

Master Data Operations & Ticket Management

• Monitor and triage incoming master data requests (e.g., new item setup, vendor/customer record updates) using service desk tools.
• Execute data changes directly in NetSuite, following pre-defined workflows, naming conventions, and validation rules.
• Collaborate with internal stakeholders (Ops, Finance, IT) to clarify requests and ensure data accuracy.
• Maintain trackers and logs for ticket progress, resolution timelines, and escalation needs.
• Conduct periodic audits of master data to flag issues and support ongoing quality improvements.

Data Governance & Documentation

• Enforce metadata standards, naming conventions, and business validation checks within NetSuite and related platforms.
• Support data stewards in adhering to defined workflows and approval processes.
• Create and maintain SOPs, FAQs, reference materials, and documentation for data request procedures and governance rules.
• Help establish and communicate policies for how master data is created, maintained, and accessed.
• Document change requests and maintain logs that support auditability and process transparency.

NetSuite Platform Support & Enablement

• Develop functional knowledge of NetSuite roles, permissions, workflows, and custom fields to support platform usage.
• Assist in onboarding users and delivering training related to NetSuite functionality and data submission workflows.
• Gather feedback from users and propose continuous improvements to data handling, UI design, and approval flows.
• Support the alignment between business units and IT by documenting pain points, gaps, or needs tied to master data processes.

Access Management & System Administration

• Support access provisioning for NetSuite and related enterprise platforms, ensuring alignment with role-based controls.
• Maintain user permission documentation and assist in managing system roles in coordination with IT.
• Help monitor access logs and ensure system usage complies with internal policies and audit requirements.
• Serve as a backup administrator for enterprise systems during platform changes or user lifecycle events.

What You Will Need

• 3+ years of experience in master data operations, ERP administration, or enterprise data governance
• Proven success in managing access control frameworks, security audits, and role definitions across multi-platform environments.
• Strong understanding of master data management principles, metadata standards, and data lifecycle workflows.
• Proficient with ticketing platforms such as Jira or Zendesk, and productivity tools like Excel or Google Sheets.
• Demonstrated experience with training end users, writing SOPs, and supporting cross-functional governance.
• Experience working with NetSuite, Power BI, Microsoft 365, Power Apps, or similar enterprise tools.
• Familiarity with scripting (e.g., PowerShell, SuiteScript) and automation tools is a strong plus.
• Clear, proactive communicator who can translate technical details into business language.
• Bachelor's degree in Information Systems, Computer Science, Business Analytics, or a related field.
• Willingness to work in hybrid work environment but also have flexibility come into the office on an as needed basis

Who You Will Work With
Frida is an organization that values collaboration and community. As the Master Data & Systems Administrator, you will work closely with IT, Operations, and Finance teams.

Our Ways of Working
Frida HQ is located in Miami, Florida and approved roles have the flexible option to work remotely both Mondays and Fridays with the benefit of connecting in person Tuesdays - Thursdays.

Why You Will Love Working at Frida

• Robust health benefits including:

• Comprehensive medical, vision, and dental plans

• Employer paid life insurance
• Supplemental insurance options including Accident Insurance, Short-Term Disability and Long-Term Disability

• FSA & HSA

• 401k matching up to 4% with immediate vesting.

• Generous paid time off program including elective PTO days, federal holidays, sick/wellness days, and a birthday floater.
• Flexible paid pregnancy and parental leave.
• Weekly wellness programming designed to maximize personal time and minimize time spent investing in personal care outside of work hours. This includes a variety of programming such as in-office manicures & pedicures, blowouts, massages, and carwash services.
• Dog friendly office - feel free to bring your best buddy with you to work
• Learning & development opportunities for professional and personal growth
• Company-wide events & outings. Team engagement is at the center of our culture. This ranges from small department-specific teambuilding or informal outings to our annual Fam Jam family carnival that celebrates the people in your life who support you in bringing your best self to work each day. We also host an annual Day of Service to support our local Miami community, and provide a variety of volunteer opportunities throughout the year that support our mission to serve parents and children.
• Exclusive employee product discounts.

EEO
Frida provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected Veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Privacy Policy
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Agency and Third-Party Submissions
Please note this is a direct search led by Frida. Applications from agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes.
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