Welcome Specialist

4 days ago

Dallas, Texas, United States The Village Dallas Full time

At The Village Dallas, we want to hire and nurture positively motivated, enthusiastic people in the best way to serve our residents and achieve our goals- and trust us, we have BIG goals The Village Dallas is a 307 acre residential apartment community with a mixed-use lifestyle project stocked full of good food, fun entertainment, and awesome people. Ready to love where you work? Let's get started

The Welcome Specialist is responsible for delivering a seamless, positive onboarding experience for all new residents. This role oversees the full move-in process—from application to key handoff—and ensures all documentation, communication, and resident interactions are handled with accuracy, efficiency, and exceptional customer service. The Welcome Specialist also supports resident retention efforts by building strong relationships with current residents and acting as a liaison between the community and the sales office.

Key Responsibilities

Move-In Coordination & Leasing Support

  • Manage the full move-in experience for new residents.
  • Process all new rental applications, including running background checks.
  • Prepare and type all new lease paperwork and related documents.
  • Schedule move-in dates and coordinate logistics to ensure a smooth arrival and move-in experience.
  • Conduct final walkthroughs of apartments prior to resident move-in.
  • Audit lease agreements, renewal documents, and resident files for accuracy and compliance.

Resident Interaction & Customer Service

  • Respond to in-person, phone, and email inquiries from residents and prospective tenants.
  • Provide property tours for applicants who have leased and want to view their unit.
  • Serve as a liaison between residents and the sales office to support communication and satisfaction.
  • Build rapport with current residents to promote retention and deliver a personalized service experience.

Employee Relations

  • Assist On-Site Manager and team as needed, included but not limited to: leasing and community paperwork, touring community, cross training new hires, assisting with resident needs, and policy compliance.
  • Work with other employees to maintain a successful-customer service experience.

Qualifications

  • 1–3 years of experience in multifamily property management or a related field preferred.
  • Proven ability to manage multiple priorities in a fast-paced, dynamic environment.
  • Strong understanding of leasing and fair housing compliance.
  • Exceptional organizational, communication, and leadership skills.
  • Proficiency with Entrata or similar property management software.
  • A hospitality mindset balancing warmth, accountability, and professionalism in every interaction.

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