Head Teller

Overview

Accountable for the supervision of the teller area. Guide and advise tellers in the efficient and accurate handling of member needs. Solve member problems, resolve teller issues, and help with complex work-related matters. Perform all teller functions as needed. Ensure a high level of accuracy in all teller transactions.

Job Responsibilities

• Be accountable for the teller operations area by scheduling hours, assigning work, answering questions, solving problems, helping with complex transactions and member relations problems, and explaining policies and procedures to tellers and members.

• Ensure that staff is trained and cross-trained in all phases of their particular jobs and in all credit union products and services to ensure the highest quality of service to members.

• Maintain a highly motivated, well-trained staff.

• Establish and maintain effective employee relations.

• Evaluate job performance of subordinates to ensure quality of work and service to members.

• Develop, apply, and evaluate policies and procedures for the department. Ensure that staff comply with policies and procedures and comprehend changes in requirements. Maintain a thorough knowledge of policies and procedures and trends in the credit union industry, with particular attention to the Bank Secrecy Act, Patriot Act, and with robbery procedures.

• Hold periodic staff meetings to discuss areas needing improvement, changes in procedures, new developments or services, and to present general information. Encourage the exchange of ideas.

• Manage and recommend the purchase of equipment and supplies.

• Approve withdrawal of funds for members with less than the required identification.

• Assist tellers as required with member questions or any transactional question that needs

clarification.

• Maintain knowledge of all State and Federal regulations that are applicable to the transactions performed in the cashier/teller area.

• Serve as vault teller for the credit union, to include ordering cash from the Federal Reserve, verifying cash received, filling teller cash orders, maintaining vault security, and balancing vault cash nightly.

• Approve member exceptions and authorize service fee refunds to members when necessary.

• Oversee a proper availability/maintain an adequate supply of daily cash, money orders, and cashier's checks for the credit union.

• Investigate teller losses and institute corrective flow of work and/or corrective disciplinary

action.

• Oversee work schedules for full-time and part-time employees in the teller area to ensure proper service to the membership.

Job Type: Full-time

Pay: $ $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person