Hybrid Member Associate

12 hours ago

Saint Augustine Shores, Florida, United States Scenthound St. Augustine, FL Full time

Benefits:
  • Hybrid Work
  • Opportunity for advancement
  • Training & development


About the Role

Scenthound St. Augustine is seeking an outgoing, dependable, and customer-focused team member to join us as a Hybrid Member Associate & Virtual Receptionist.
This is a unique opportunity to combine in-person customer engagement with at-home scheduling and communication work. You'll help dog parents understand the benefits of routine wellness care, support our growing membership base, and ensure every guest — both human and canine — has a great experience.

While this role includes remote work, it comes with clear expectations and structured accountability — communication, responsiveness, and performance will be actively monitored to ensure consistency and quality. We're looking for someone who thrives under that kind of structure and takes pride in being reliable, disciplined, and proactive.

What You'll Do

In-Store (2 Days per Week)
  • Welcome and check in customers with a friendly, professional attitude

  • Educate guests on Scenthound's membership benefits and drive membership sign-ups

  • Build relationships with dog parents and assist with scheduling future visits

  • Help maintain a clean, organized, and positive front desk environment


Remote (2 Days per Week)
  • Answer inbound phone calls and return voicemails promptly and professionally

  • Follow up on leads and trial visits to encourage rebooking and memberships

  • Manage appointment requests, reminders, and cancellations through our scheduling system

  • Communicate closely with the in-store team to maintain smooth operations


What We're Looking For
  • Friendly, professional communicator who genuinely enjoys helping people

  • Self-motivated and comfortable working independently — with accountability

  • Reliable and punctual; consistency is key for both in-store and remote days

  • Organized and tech-savvy (comfortable using scheduling software, email, and phone systems)

  • Sales, hospitality, or customer service experience preferred, but not required

  • Must have a quiet home workspace with your own laptop, internet, and headset


Schedule
  • This is a full-time role averaging 32 hours per week, with a consistent schedule and clear expectations.
    • Typical hours: 8:45 a.m. – 5:00 p.m.

    • In-store: Saturdays (required) and one additional weekday — usually the busier day that week (Tuesday, Wednesday, or Friday)

    • Remote: Two weekdays from home, following the same general 8:45–5:00 schedule


Why Join Scenthound
  • Be part of a mission-driven brand helping dogs live healthier, happier lives

  • Stable, long-term opportunity with growth potential as our locations expand

  • Supportive, positive team culture that values accountability and performance

  • Consistent schedule and meaningful customer relationships — both in-person and over the phone

Ready to join a growing, people-and-dog-loving team where reliability and accountability matter? Apply today and start building your career with Scenthound St. Augustine

Flexible work from home options available.

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