Medical Office Client Service Representative

Want to do meaningful work that will leave a lasting impact in our community while growing your career? The Benton County Health Services is in search of a Medical Office Client Service Representative to support our Health Centers.

Locations: East Linn Health Center & Sweet Home Health Center

Job Summary: This position supports the various programs of Benton County Health by providing excellent, courteous, positive customer service to a widely diverse community/client base externally and internally by phone and in person. The environment is fast paced and ever changing. This position is required to cover at various locations throughout the Benton Health Service system.

Click here (Download PDF reader)for a complete list of the duties, responsibilities and physical requirements of this position.

Essential Duties:

• Using excellent customer service; greet, educate and instruct clients over the admissions/services process. Check clients in for scheduled appointments. Respond to walk-in requests for information and/or scheduling.
• Assist clients in completing forms as needed. Ensure client forms are filled out completely by client or representative. Enter client information into multiple data bases. Verify and update client information as needed.
• Schedule clients in a complex computerized scheduling system. Manage clinical scheduling and rescheduling of appointments as indicated.
• Complete appointment reminder calls.
• Initiate records release requests from other provider offices to help facilitate the ongoing care for new clients.
• Answer multi-line phones and determine the priority and action to take for in-coming calls (schedule appointments or forward to the appropriate staff member).
• Link clients to services follow Health Services procedures.
• Forward requests for medical records to the medical records office for processing and billing issues to the billing staff for resolution.
• Process and distribute mail as appropriate.
• Monitor reception area to assist in clinic flow and maintain a clean and safe environment.

Cash Handling/Financial/Insurance

• Verify proof of insurance and coverage with insurance carriers; Third Party, Medicaid and Medicare. Contact client if new proof of insurance is needed.
• Educate clients about the Community Health Center and Financial Policy and how the policy applies to the program(s) to help client understand their responsibilities for making payments and/or providing proof of insurance and income.
• Follow Federal Poverty Guidelines for sliding fee scale for clients when appropriate.
• Notify client of payment responsibilities as stated in the Financial Policies. Verify insurance carrier payment or have client sign insurance waiver. Work with clients to make payments on outstanding balances.
• Check out client and collect fees for services and make follow up appointments.
• Track client enrollment, un-enrollment in state insurance program as well as PCP assignments.
• Conduct daily reconciliation of cash drawer and credit card payments.
• Calculate and prepare closing till monies for daily deposit.
• Perform cash-handling responsibilities which include, but not limited to, receipt and post client payments made both in person and received through the mail.

Member of Care Team

• Participate as a member to the care team to provide services to clients. Participate in team huddles and meetings to help facilitate client care and clinic efficiencies.
• Monitor client flow and load to ensure clients are seen timely. Inform clients and practitioners if wait time is extended.
• Review schedule in advance for availability of future appointments and work collaboratively with care team to maximize access. Coordinate with clinical staff to determine availability for nonscheduled appointments.
• Forward client messages to clinical staff.
• Assist clinical staff to contact clients as needed.
• Other duties as assigned.

Minimum Qualifications:

The following are minimum qualifications for this position:

Administrative Assistant 3 level:

• High school diploma or GED
• 3 years of administrative support, general office or customer service experience. Preferably in a fast-paced healthcare environment.

Preferred experience, skills and attributes:

• Can handle a fast-paced work environment
• Enjoys working as part of a team
• Is CPR certified
• Has office experience in a confidential environment
• Has good working knowledge of HIPAA requirements
• Has proficient data entry skills
• Is an intermediate user of Microsoft Office Suite (Word, Excel & Outlook).

An equivalent combination of education and experience may be accepted. Hiring is contingent upon the successful completion of a background check.

BENEFITS

Generous time off to maintain a healthy work-life balance

• 11 Paid Holidays + 2 Floating Holidays + 8 hours of vacation accrual every month + sick leave Vacation accrual increases with years of service.

$0 Health Insurance Premium

• Medical, Dental and Vision -cover your eligible family members without additional premium.
• In addition, the County contributes up to $1,900 per year to your Health Savings or Reimbursement account, depending on plan and personal contributions
• Apart from your deductible you can use this money for things that aren't traditionally paid by insurance – i.e. Ibuprofen, Tylenol and other preventative type medications
• You never lose your Health Savings Account funds as it rolls over from year to year
• Dependents up to age 26 are covered

Get ready for retirement. Generous employer paid contributions

• After 6 months of employment:
• The County makes a retirement contribution of 6% of your salary towards Oregon PERS
• The County makes a deferred compensation 457b plan contribution of 1.5% of your salary You can add more if you wish.

A free and award-winning wellness program

• Interactive and personalized approach focused on your whole health.
• Onsite and virtual seminars, wellness challenges and fun activities.
• Monetary incentives and cool prizes to engage everyone and meet your individual needs

100% employer-paid coverage for AD&D ($100,000), Life ($50,000), and Long-Term Disability coverage.

• Supplemental plans are available at reasonable rates

Annual salary range of:

• $42, $57,312.35
• This position is eligible for up to two salary raises within your first year. Increases may be given at the end of the 6-month probationary period, depending on starting salary, and at the 1-year anniversary, as long as your performance is in good standing Increases are given until the maximum of the salary range is reached.

Questions regarding this position can be directed to

LaNoi Martin

Health Clinic Manager

Email:

Telephone:

Working & Living in Benton County

Perfectly placed in the Willamette Valley, 90 miles south of Portland and 40 miles north of Eugene, Benton County has easy access to urban areas with ample opportunities for cultural activities. Combined with outdoor recreation galore in the Cascade Range 80 miles to the east and the Coastal Range and Pacific Ocean 50 miles west, the county's 90,000 residents like to say they "have it all." Whether going out for a day of fishing, hiking trails in our natural areas, planning a family outing to the Corvallis Knights baseball game or shopping at locally-owned businesses in downtown Corvallis - Benton County has something for everyone.

Working at Benton County

Living in Benton County

How to Apply

• To apply for this position, click on the "Apply" button to fill out all information in the online application and complete the questionnaire. Failure to do so may result in your application being removed from consideration.
• Only complete applications received by the posted application deadline date, or the first review date will be considered.
• Answer all supplemental questions.

After you Apply

• You will get an email stating your application has been submitted. Log in to your NeoGov account before the job announcement closes to see if you have any pending tasks or notifications, and make sure to complete these tasks before the job announcement closes. These can be found under the "My Applications" section.
• Be sure to check both your email and NeoGov account for updates regarding this recruitment.

Additional information

• This is a FLSA non-exempt position.
• This position is represented by the American Federation of State, County and Municipal Employees (AFSCME).
• Please save a copy of this job announcement for your reference, as it may not be available for you to view after the job closes.
• Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website: Veterans Resources. NOTE: If claiming veterans' preference please be sure to attach your DD214 and Disability letter (if applicable) from the VA.
• Benton County does not offer VISA sponsorships. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. Benton County will review these documents to confirm that you are authorized to work in the United States.
• If you wish to identify yourself as an individual with a disability under the Americans with Disabilities Act of 1990 and will be requesting accommodation, please contact the Benton County Human Resources Department by calling

Benton County is an equal opportunity employer.

Helpful links and contact information

Learn more about Benton County

Understanding the County Application Process

Job Interest Cards webpage

For more information you may contact us by e-mail at or by phone