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Print Production Customer Specialist

2 weeks ago

Cudahy, Wisconsin, United States Beneficial Talent Source Full time

Print Production Account Specialist 

Direct hire with benefits

Requires prior experience from the print/packaging manufacturing world

Job Description

Responsibilities:

  • Engage customers to gather job requirements and translate customer requirements in to detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers & products.
  • May make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company.
  • Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule.
  • Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs, and coordinate changes to jobs.
  • May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples.
  • Coordinate production of components with other internal plants and/or external vendors as required.
  • Coordinate the resolution of customer or manufacturing issues with customer jobs. Engage appropriate departments to verify the issue and determine the root cause.
  • May make recommendations to management on the appropriate responses to issues that are in the best interest of the customer and the company.
  • Communicate with customers regarding the resolution of issues.
  • May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.
  • Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements.
  • Tally the final production runs and work performed to assemble paperwork for billing purposes.
  • May mentor junior level Print Production staff or work on special projects.