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Customer Success Manager

7 hours ago

Dallas, Texas, United States TeamSupport Full time
:

About Us

TeamSupport is the leading post-sale customer support software company purpose-built for B2B organizations. Our platform helps companies increase customer satisfaction, reduce churn, and create customers for life. We combine Customer Support, Success, Engagement, and Analytics into one powerful solution so companies can know, support, and grow their customer relationships.

The Customer Success Manager (CSM) partners with customers to drive product adoption, retention, and long-term value. This role manages a customer portfolio, serves as a trusted advisor, and works cross-functionally to ensure customer goals are met.

What You'll Do
  • Manage a portfolio of customer accounts and serve as their primary point of contact
  • Drive onboarding, adoption, and ongoing customer engagement
  • Conduct Customer Account Reviews (CARs) and share insights and recommendations
  • Support renewals and identify growth opportunities in partnership with Sales
  • Monitor customer health and proactively address risks
  • Coordinate with Support, Product, and Sales to resolve issues and improve outcomes

Requirements:

What You Bring

  • 2–5 years of experience in Customer Success, Account Management, or a related role
  • B2B SaaS experience preferred
  • Strong communication and relationship-building skills
  • Comfort working with customer data, health metrics, and feedback
  • Customer-first mindset with strong follow-through
  • Ability to manage multiple accounts in a fast-paced environment

Why You'll Love Working Here

Remote-First Culture: 100% remote team with a collaborative, team-oriented culture.

People Matter: You're a name, not a number. Your work and relationships make an impact.

Growth-Minded Leadership: Leadership that listens and supports your development.

Awesome Benefits:

100% employer-paid medical & dental

Voluntary vision and life insurance

Flexible PTO + paid holidays

401K with company match

TeamSupport is an equal opportunity employer committed to building a diverse and inclusive team. All qualified applicants are encouraged to apply.