guest services rep

1 week ago

Sparks, Nevada, United States LEGENDS BAY CASINO Full time $30,000 - $60,000 per year

Job Details
Job Location: LEGENDS BAY DRIVE - SPARKS, NV
Position Type:    Full-Time/Part-Time
Salary Range:    Undisclosed
Job Shift:    Swing

Description

Join Our Team as a Guest Service Representative

Are you great with numbers, love working with people, and thrive in a fast-paced environment? We're looking for dependable and detail-oriented individuals to join our Cage team As a Cage Cashier/Guest Service Rep, you'll be at the heart of the action; handling transactions, assisting guests, and ensuring accuracy while delivering top-notch service.

What You'll Do:

  • Provide friendly and professional service while making change, cashing out E-tickets, and processing slot payouts.
  • Support our team by issuing banks to employees and departments.
  • Accurately complete key transactions in accordance with Gaming regulations.
  • Sign up and assist Rewards Members by explaining benefits, promotions, and perks.
  • Keep cool under pressure and maintain composure in a busy environment.
  • Take on additional tasks as needed to support the Cage and our guests.
Qualifications

Education and Experience:

  • High School Diploma and/or GED required.
  • Must have previous experience in handling cash.
  • Knowledge of Title 31 requirements while enforcing gaming policies and procedures.

Additional Requirements: 

  • Must be 21 years of age or older.
  • Must be able to work independently and unsupervised.
  • Must be able to use a 10 key and have strong computer skills.
  • Basic knowledge of S.D.S, or Casino Market Place is a plus.
  • Excellent verbal and written communication skills.
  • Ability to deal with inebriated customers in a courteous manner.
  • Flexibility to work varied shifts, including weekends and holidays, with variable overtime.
  • Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.

Required Work Cards

  • Registration with Gaming Control Board.

Machinery, Work Equipment, Programs, Software, Hardware Used

  • None

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