Scheduling Specialist

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Scheduled Weekly Hours:

Work Shift:

Primary Function/General Purpose of Position

The Surgery Scheduling Specialist is responsible for accurately scheduling all inpatient and outpatient surgical procedures.  This position would also notify physicians of scheduled procedures and any changes to the schedule.  The surgery scheduling specialist would be responsible for verifying patient benefits and precertification from the insurance company when necessary.

Employment Qualifications

The following qualifications are the minimum requirements necessary to adequately perform this job.  However, any equivalent combination of experience, education and training which provides the necessary knowledge, skills and abilities would be acceptable, subject to any legal and/or regulatory requirements.

Education:  High School diploma or equivalent.  Some college preferred.

Experience: 6 months experience as a medical receptionist with strong knowledge of coding. 6 months related experience and/or training, or equivalent combination of education and experience.

Essential Job Functions

• Coordinate and schedule surgeries and procedures as designated by physicians.

• Interact with patients, physicians and other staff both within the practice and at outside facilities providing accurate, timely and responsive information.

• Coordinate processes and route all paperwork as required to meet physician and facility requirements.

• Ensure efficient telephone communication.

• Follow all written protocols and procedures of the practice.

• Demonstrate courtesy and helpfulness toward patients and their families.

• Verifications of benefits, pre-certifications, and collection of patients' responsibility.  Review and assess pertinent medical documentation in Care Everywhere to complete prior authorization for surgeries. 

Other Job Functions

• Schedule mutually acceptable appointment times for patients and physicians using computerized scheduling system.

• Must be able to recognize and respond appropriately to urgent/emergent situations per protocols.

• Establish and maintain effective working relationships with physicians, staff and management.

• Effectively cope with typical job stress.

• Document work processes as required.

• Perform other duties as assigned.

• Adheres to Bon Secours and St. Francis Health System rules, regulations, and polices.

• Performs other duties as assigned.  Assists and supports other departments when needed.

• Role models professional behaviors, approaches and attitudes at all times – particularly in stressful and conflicting situations

• Consistently presents a professional image for Bon Secours Medical Group

Frequent exposure to public contact, diverse patients, and prolonged periods of concentration.  Normal office environmental conditions.

Office Equipment Used

Constant use of phone, copier, printer, computers, and other office equipment as needed.

Bon Secours is an equal opportunity employer.

As a Bon Secours associate, you're part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, shot- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR a), a) and a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team