Director, Patient Services

Application deadline:
Location:
Madison 07940, New Jersey, United States

Contract type:
Permanent

Job ID:
4083

Role Description

Your Role:
The Director, Patient Support Services is responsible for developing patient service strategies that maximize patient access to therapies; design and build patient support programs with outside hub vendor and other providers. Director will have direct oversight of Field Reimbursement Management team.

This is a
hybrid role
, based out of LEO's Madison, NJ office.

Your Responsibilities:

• Develop patient service strategies that maximize patient access to therapies; design and build patient support programs with outside hub vendor and other providers.
• Set strategy, identify and select hub partner, and construct a best in class patient support program.
• Provide leadership oversight and management for the effective functioning of the hub by establishing and monitoring program goals and key performance indicators.
• Communicate hub performance to stakeholders through dashboards and implement improvement plans as needed.
• Build and lead strategies addressing patient-level barriers to product access.
• Drive innovation and drive program enhancements that will optimize customer service and patient access to therapies by identifying emerging opportunities.
• Establish analytic rigor within patient services and support data-driven decision-making for the commercial business.
• Travel as necessary with Field Sales, Marketing, Market Access to visit accounts and make presentations about company's reimbursement strategy and services; attend commercial and other relevant business-related meetings.
• Build and develop productive working relationships with external service providers and internal cross-functional stakeholders, such as data aggregators, specialty pharmacies and internal commercial operations and legal teams.
• Ensure effective and compliant implementation of Patient Financial Assistance programs.
• Lead and manage the Field Reimbursement Team providing clear direction, coaching, performance management and annual goal setting.
• Facilitate exceptional cross functional collaboration with field sales, account management, marketing, specialty pharmacy and hub personnel.
• Additional duties as assigned by LEO Pharma Management.

Your Qualifications:

• Bachelors Degree Required / Masters Degree Preferred
• 10 or more years working in the pharma/biotech space, with at least 5+ years working in market access / patient support services.
• Strong track record of leading teams, both internal and/or field based.
• Proactive, results oriented, self-starter with expertise in reimbursement environments.
• Understanding of the dermatology market place and the specific access support needs for patients with biologics, rare diseases and medical dermatology.
• Demonstrated ability to build organizational capability and deep experience developing and managing manufacturer hub operations or specialty drug patient services/call center inclusive of FRM field function.
• In depth knowledge of pharmaceutical manufacturer compliance, patient confidentiality, product reimbursement and product access requirements.
• Knowledge of regulations and laws governing the protection of PHI (patient health information),and CMS policies pertaining to access services.
• Strategic planning and execution skills including operations management, project/budget management, and working effectively with external service partners.
• Proven track record developing and delivering patient access and reimbursement solutions in a high impact and cost-effective way.
• Strong background in leading and managing people
• A true team player with the ability to work collaboratively with key internal stakeholders within both LEO US and LEO Global.
• Must adhere to LEO Pharma's core values, policies, procedures and business ethics

The base salary range for this position is
$215,000 - $265,000
per year. The base salary range represents the anticipated low and high of the LEO Pharma range for this position. Salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance.

Beyond the skin
Join LEO Pharma, a global leader in medical dermatology, as we go beyond the skin to make a lasting impact. Our innovative approach sets us apart. We are dedicated to leaving a legacy that positively impacts patients, colleagues, and our planet.

At LEO Pharma, we believe in the power of individuals to drive change. Our flat organizational structure empowers you to make a visible impact and offers versatile roles for professional growth. We value diversity and welcome applications from all qualified candidates, recognizing that our different perspectives, backgrounds, and attitudes enable us to make the best decisions. Join our passionate team at LEO Pharma and be yourself as we work together to make a difference.

For certain positions, LEO Pharma might complete a background check conducted by a third party.

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