Inpatient Intake Specialist

Job Summary: Intake Specialist

Overview of the Organization and Position

Delight Recovery Center, a dedicated six-bed detox and residential care facility located in Northridge, California, is seeking a highly organized and results-driven professional to join our team as an Intake Specialist.

This pivotal role is responsible for expertly managing the initial client engagement process, ensuring a compassionate, compliant, and efficient onboarding experience for all prospective clients.

The Intake Specialist will work in close collaboration with the Admission Coordinator, serving as the critical first point of contact to facilitate access to our vital services.

Compensation and Employment Structure

This is a 1099 Independent Contractor position.

The compensation is offered at an hourly rate of $25.00 to $30.00, Depending on Experience (DOE).

The work schedule requires a minimum commitment of 24 hours per week, up to a maximum of 40 hours per week.

Key Responsibilities and Accountabilities

The successful candidate's primary focus will be on efficiently converting potential leads into verified admissions through the following core functions:

* Lead Management and Verification: The crucial first step involves the acquisition of identifying documentation (ID) and insurance card information from potential client leads. This documentation must be promptly and accurately verified using the Codemax system to confirm coverage, eligibility, and benefits.

* Assessment and Triage: Conduct a thorough clinical phone screen assessment post-verification. If the potential client meets both the preliminary clinical criteria and has confirmed coverage, communication with the Program Director is immediately required to present the client's profile for further review.

* Logistical Coordination: Systematically organize client transportation logistics and estimate the expected time of arrival (ETA) for the admission to the Northridge facility.

* Data Entry: Initiate the client's preliminary electronic health record by starting the chart on the Kipu system and meticulously inputting all gathered information to ensure data integrity and completeness.

* Communication and Relationship Management: Maintain consistent, professional, and empathetic communication with the potential client and their loved ones, providing necessary updates and managing expectations throughout the intake and admission process.

* Collaboration: The role requires working closely and collaboratively with the Admission Coordinator to ensure a seamless and coordinated transition of the client from initial inquiry to full admission into the residential program.

Required Qualifications and Competencies

* Industry Experience: A minimum of two (2) years of relevant industry experience is mandatory, preferably within the behavioral health or substance abuse treatment sector.

* Credentials: Must hold a professional credential of SUDRC (Substance Use Disorder Registered Counselor) or higher.

* Preferred Credentials: Stronger consideration will be afforded to candidates who possess an allied healthcare credential, which may include, but not be limited to:

• Medical Assisting (MA)
• Certified Nursing Assistant (CNA)
• Emergency Medical Technician (EMT)
• Patient Care Assistant (PCA)
• Community Health Worker (CHW)
• Medical Administrative Assistant (MAA).

* Technical Proficiency: Demonstrated capability with Electronic Health Records (EHR) systems, specifically Kipu, and experience in utilizing insurance verification platforms like Codemax.

Reporting and Collaboration Structure

The Intake Specialist will report directly to the Program Director and the Chief Executive Officer (CEO).

The role operates under a key collaborative partnership with the Admission Coordinator to optimize client flow.

Application Process

Interested and qualified candidates are formally invited to submit a letter of application and a comprehensive curriculum vitae (CV) detailing their relevant experience and professional credentials.

Program Director will reach out after application submission for Intake Specialist at Delight Recovery Center via Indeed.

Job Types: Full-time, Part-time, Contract

Pay: $ $30.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• Continuing education credits
• Flexible schedule
• Flextime
• On-the-job training
• Opportunities for advancement
• Paid training
• Professional development assistance
• Work from home

People with a criminal record are encouraged to apply

Work Location: Remote