Program Associate

Position Information

Vacancy Number:

S-01242

Position Title:

Program Associate & VA Specialist

Classification Title:

Department:

Financial Aid

Employment Type:

Full-Time

Special Instructions to Applicants:

Auburn University at Montgomery reserves the right once interviewing has begun to stop accepting applications.

Duties and Responsibilities:

The Office of Financial Aid is accepting applications for a Program Associate and VA Specialist. The qualified candidate selected for this position will be responsible for the following:

• Coordinate and complete special or ongoing projects/tasks/responsibilities (e.g., coordinate processing of student and/or employee records/forms; prepare reports; process documents; track/monitor student records/forms; monitor payroll and purchase orders).
• Collect and post information into a computer or manual filing system; follow acceptable data review and correction procedures, maintain department personnel records and purchasing, travel and account records.
• Receive office visitors and/or telephone calls; answer routine questions; screen calls/callers; take messages and/or refer to appropriate personnel; pick-up, sort, and deliver mail.
• Coordinate with the Veterans Affairs Manager and serve as a secondary School Certifying Official.
• Provide students advice regarding University policies and assists in handling front-counter confrontations.
• Assume responsibility for the delivery of program functions or portions of program activities.
• May provide administrative activities to assist programmatic support functions (e.g., payroll, VA student workers, FWSP student workers).
• Review and correct student data to ensure accuracy of applications. May have other assigned duties requiring special training and/or certification.
• Cross- trained on all F.A. processes

Knowledge, Skills, and Abilities:

• Knowledge of basic word processing software and the ability to operate standard PC/PC software applications
• Knowledge of scope, guidelines, and operation of departmental or unit program
• Knowledge of departmental/program operating procedures
• Knowledge of assigned department forms, rules, etc.
• Knowledge of record-keeping procedures
• Knowledge of applicable university policies and procedures
• Ability to perform basic mathematical computations
• Interpersonal skills-ability to work with difficult people and /or situations with a positive outlook
• Oral and written communication skills
• Ability to review documents and identify discrepancies or mistakes (i.e., verification)
• Ability to respond to several demands at one time
• Ability to maintain records and to manage Banner Financial and Student systems
• Ability to coordinate the work of others
• Ability to provide information and assistance to staff, students and parents

Minimum Qualifications:

High school diploma or equivalent and two years' general office experience. Financial aid and VA experience is preferred. Experience with computer software and automated database systems is preferred.

Job Open Date:

10/31/2025

This posting will remain open until closed:

Yes

Job Close Date:

About the University/College

Located in Alabama's vibrant state capital, Auburn University at Montgomery is a fast-growing university on the rise. Don't just take our word for it: The Princeton Review rates us as one of the best colleges in the Southeast, while U.S. News & World Report recently ranked us No. 22 among regional universities in the South for the quality of undergraduate teaching and 38th among all public institutions in the region.

AUBURN UNIVERSITY AT MONTGOMERY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Human Resources/ Affirmative Action/Equal Employment Opportunity (AA/EEO) strives to ensure an inclusive and equitable working, living, and learning environment for members of the AUM community.

Quick Link

Position Profile Link

Required Documents

• Cover Letter

• Resume

• Professional Reference Sheet

Optional Documents

Required fields are indicated with an asterisk (*).