Field Service Engineer

Are you a Field Service Engineer looking for a place you can make a difference every day? Serco is searching for an experienced Field Service Engineer in support of The Naval Facilities Engineering Command (NAVFAC) Public Safety Systems (PSS) Program at the US Naval Academy to include the Washington DC Metro area.

Serco supports the Commander Naval Installations Command (CNIC) mission to provide and sustain PSS and Emergency Management (EM) Systems. Our team provides both preventive and corrective maintenance services to Navy installations worldwide as a prime on the Anti-Terrorism/Force Protection (AT/FP) Ashore Global Sustainment Contract (GSC). The mission is to design, procure, integrate, install and sustain the systems/equipment hardware, associated firmware, and software required to provide the ability to protect mission-critical assets and personnel from natural disasters, acts of terrorism and other human-caused disasters.

You will troubleshoot Public Safety Systems (PSS) equipment and assets. Performance is measured by the operational availability of PSS and EM systems. This work includes preventive maintenance, corrective maintenance, working directly with our Navy customers to ensure their systems are always operational.

In this role, you will:

• Install, troubleshoot, and maintain products/equipment including alarms, naval munitions, giant voice, cameras, intrusion detection, emergency operation centers, regional dispatch centers, gates, wide area alert, indoor voice, dispatch activities, and support for regional and emergency operation centers as needed.
• Train employees, identify, analyze, and repair product failures; order and replaces parts as needed.
• Be relied upon to determine and recommend which products or services best fit the customers' needs.
• Rely on limited experience and judgment to plan and accomplish goals.

Get to know your recruiter:

To be successful in this role, you will have:

• Bachelor's degree and 2 years' experience OR high school diploma/GED with 4 years' experience in the field
• Ability to obtain an active DoD Secret clearance
• Be able to travel locally and long distance as needed up to 10% of the time
• Familiarity with a variety of the field's concepts, practices, and procedures

Additional desired experience and skills:

• Experience with access gates and associated hardware, software, systems and manufacturers including, but not limited to:
• CCTV
• Lenel
• Card Readers
• Access Control Logic
• Bollards
• Barriers
• Hydraulics
• Delta
• Nasatka
• Mass Notification Systems
• Federal Signal

If you are interested in supporting and working with our military and a passionate Serco team, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career

In compliance with state and local laws regarding pay transparency, the salary range for this role is $74,678.75 to $124,464.58; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills. 

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: If you require an accommodation with the application process please email: - or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email -

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.