Operations Lead

OPERATIONS LEAD -Washington Harbour Ice Rink

Sports Facilities Management, LLC

LOCATION: Washington, DC

DEPARTMENT: OPERATIONS

REPORTS TO: GENERAL MANAGER

STATUS: PART-TIME SEASONAL (NON-EXEMPT)

ABOUT THE COMPANY:

Washington Harbour Ice Rink is a premier sport, recreation and entertainment Ice Arena focused on improving the health and economic vitality of Washington, DC. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Washington Harbour Ice Rink is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Operations Lead is expected to provide excellent guest service and help cultivate a memorable facility experience. There will be event and supervisory responsibilities including setup and tear-down and assisting with execution. This position will also have a large role in supporting daily operations, preventative maintenance, and facility upkeep.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Serve as a Operations Team shift lead
• Assist with training and monitoring quality control for the Operations Department
• Perform setup and tear-down duties according to event and program specifications
• Support all aspects of facility operations
• Assist in performing preventative maintenance work
• Assist with monitoring quality control of vendor performance
• Consistently communicate issues and relevant updates to direct supervisor
• Greet and serve all guests according to our Guest 1st Service model standards
• Act as a liaison between the venue and the guests
• Assist with ensuring all aspects of the facility are clean, safe, and guest-ready
• Help maintain and keep inventory of departmental and facility assets
• Assist in making sure all facility equipment is in proper working order
• Assist with identity and mitigating safety issues throughout the facility
• Assist with medical and security issues throughout the facility according to our Emergency Action Plan training standards
• Additional duties as assigned by management

MINIMUM QUALIFICATIONS:

• Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
• Previous supervisory experience is preferred
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
• Must be respectful and friendly
• Must work well with others
• Must take personal initiative for the betterment of the team and venue
• Commitment to the safety and well-being of others
• Have a basic understanding of ice event and/or facility operations preferred

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 50 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
• Facility has intermittent noise