Customer Service

13 hours ago


Sterling, Illinois, United States Knie Appliance & TV Full time

Benefits:

  • Paid time off

About the Role:

Join Knie Appliance & TV as a Customer Service Representative, where you'll be the friendly voice assisting our valued customers in Sterling, IL. We're looking for enthusiastic individuals who thrive in a fast-paced environment and are passionate about providing outstanding service.

Responsibilities:

  • Respond to customer inquiries via phone, email, and in-person with professionalism and empathy.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with team members to ensure prompt resolution of customer concerns.
  • Stay updated on product knowledge and promotional offers to assist customers effectively.
  • Contribute to a positive team environment by sharing insights and best practices.

Requirements:

  • High school diploma or equivalent; further education is a plus.
  • Proven experience in customer service or retail roles.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using computers and customer service software.
  • Ability to work flexible hours, including weekends and holidays.
  • Positive attitude and a passion for helping others.
  • Team-oriented mindset with a commitment to excellence.

About Us:

Knie Appliance & TV has been a trusted name in Sterling, IL for over 40 years, providing top-quality appliances and exceptional customer service. Our dedication to customer satisfaction and our supportive work environment make us a favorite among both our clients and employees.



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